What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why was our account PQSYS flagged for phishing?

    Asked by pqsys on October 28, 2016 at 09:19 AM

    We created a form off of a jotform template in order to have a secure form for clients to enter credit card information for purchasing product.  We are not interested in collecting credit card information but to allow them to send one time information for purchasing.  We have not published the form was only trying to preview it when our account was suspended.  How do we resolve this?

    JotForm template preview product
  • Profile Image
    JotForm Support

    Answered by Charlie on October 28, 2016 at 11:04 AM

    Upon checking your account, the form titled "Software One Time Payment Authorization" is asking for credit card information from your users using plain form fields like text boxes. Please note that we do not allow this kind of information to be stored in our servers. This is against our Terms of Use and this activity is considered phishing in our end.

     

    If you wish to ask payment from your users, you will need to use our payment integrations. You can check this to learn more about them: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

     

    Here are the guides on how you can setup your payment/order form:

    https://www.jotform.com/help/47-Order-Form-Basics  

    https://www.jotform.com/help/49-Order-Form-Types  

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form  

     

    If you wish to not automatically charge your users, you can do that by enabling the "Authorization Only" option, here's a guide to help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization  

    I went ahead and deleted the guilty fields in your form and re-activated your account. Please refrain from creating similar fields/forms to avoid being suspended again, continuous violation on our terms will only lead to account suspension or permanent ban. 

    I hope that helps.