What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Why email notifications have stopped sending?

    Asked by premierdepogrl on October 28, 2016 at 04:44 PM

    Hello,

    I have a form that is used by my workers to submit their jobs and I have used it for years with no issue.  Last night it started to stop emailing me the submissions.  Please help!!!!  ASAP!!

    Thanks!

    Page URL:
    http://acrreporter.yolasite.com/

    Submissions not being thanks hello and
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    JotForm Support

    Answered by Mike_G on October 29, 2016 at 06:29 AM

    I have checked the email history of your account and I have not seen any failed email attempts from yesterday.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I have also checked the email addresses set as recipients of the forms on your website and they are not on the bounce list.

    I suggest you try to make a test submission on your form to verify if everything works properly.

    Thank you.

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    JotForm Support

    Answered by Mike_G on October 29, 2016 at 01:50 PM

    By the way, just a follow-up, can you check and make sure you're not getting the email notification also in your Spam or Junk folders?

     

    We will wait for your response. Thank you.

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    Answered by premierdepogrl on November 01, 2016 at 11:50 AM

    Hello, 

    They are NOT in my spam/junk folders.  There is an issue here as two submissions did not come into the inbox as typically happens.  I have been using this form for years w/o issue.  I also note that many others are experiencing the same problems.  Seems to be a JotForm problem that needs immediate addressing!  Please help.  This is quite urgent.

    Thanks

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    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 02:00 PM

    Apologies for the inconveniences. 

    We had an issue with emails being sent to the spam folder, this happened with Gmail accounts, I have checked the email history for your email address as well and I can see the emails are being sent. 

    It is not in our bounce list either and this is one of the reasons why emails do not send; however, I have checked the email setting in your form and I can see there is some missing info such as the reply-to email address, I would suggest you to fill it out since some email providers will simply reject emails with missing info.

    Here're also some guides that will help you to check why emails do not send: 

    Why-I-am-not-Receiving-Email-Notifications

    How-to-Prevent-Email-Bouncing-Related-Issues

    Also, if the issue still persists, please set up a custom sender email using the SMTP method this way you will have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form

    Hope this helps. 

  • Profile Image

    Answered by kringer on November 01, 2016 at 02:08 PM

    This is happening to my account as well, and they are not in spam. 

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    JotForm Support

    Answered by david on November 01, 2016 at 04:26 PM

    We had some issues earlier with notifications that were sent to multiple addresses as well.  That should also now be fixed.  If your notifications are still not going through, let us know which form you are having trouble with and we will be happy to have a look.