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gdickisonAsked on November 2, 2016 at 5:21 PM
Hi,
I set up my form to send notifications when it is submitted. It is set to go to two people. One of the email addresses (cshoufler@isb.idaho.gov) is not receiving notifications. I've tried everything I can think of on my end, including checking with local IT, spam filters, etc, but nothing works.
Can you resolve this?
Thanks,
Greg
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sethReplied on November 3, 2016 at 2:15 AM
Hello,
The specified email address was on the bounce list. It is removed now.
You can check if your email addresses fall into bounce list here:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Here is a guide to prevent bounce issues:
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Also we strongly recommend our users to use SMTP email settings:
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
I hope this answer helps. Please contact us for any of your queries about JotForm.
Regards.