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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email Notifications: I'm Not Getting Emails when Someone Submits Form

    Asked by thyme4you on November 07, 2016 at 07:30 AM

    Until recently, I always received an email when someone submitted a form. Recently that has not been happening.

    I checked the email shown in My Account and it's correct.  I also checked my Spam folder but none were there.

    What do I need to do to resume getting those email notifications?

    This has been occurring on the last 2 forms I've created.


    Thank you,


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    JotForm Support

    Answered by Kevin_G on November 07, 2016 at 08:36 AM

    I have checked your email address and it is currently in our bounce list, this is why you were not receiving emails.

    Here's the reason for that: 

    Reason(s) : Complain about message from AmazonSES

    I have  removed it and you should receive emails from your forms now, please check the guide below in order to know how to properly set up your email notifications to avoid bouncing: 


    Also, you could check and remove an email address from our bounce list by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also set up a custom sender email address by using SMTP, this way you will have more control over how the emails are sent and will use your own sender info, here's the guide: How-to-Setup-SMTP-for-a-Form

    Hope this helps.