I cannot receive Notification Emails

  • wadmex
    Asked on November 10, 2016 at 2:50 PM

    Hi,

     

    My form doesn't sent any mail ( Formularz kontaktowy ( Contact form ) ducers ) 

    Thank you for your help

     

  • Özlem JotForm Developer
    Replied on November 10, 2016 at 3:57 PM

    I have checked your form ( Formularz kontaktowy ( Contact form ) ducers ). Unfortunately, your email address was in our bounce list and I removed it from the list.

    I cannot receive Notification Emails Image 1 Screenshot 30

    I also sent you a test submission and controlled your email logs. There is no problem about receiving Notificaiton Emails now as you can see in the following image.

    I cannot receive Notification Emails Image 2 Screenshot 41

     

    You can also check and remove your emails if they are bouncing or not. Please have a look at the following guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Finally, could you please check your Spam Inbox if you cannot find Notification Email of my test submission in your email Inbox? Please mark JotForm emails as "Not Spam" if you see them in your spam.

    If you need any further assistance, please feel free to let us know.

    Thank you.

     

  • wadmex
    Replied on November 15, 2016 at 7:14 AM

    Form still doesn't sent any mails

  • omerorkun JotForm Data Scientist
    Replied on November 15, 2016 at 7:43 AM

    Hi,

    Your email account ducers@ducers.pl ended up in the bounce list again. Please see the reason why:

    I cannot receive Notification Emails Image 1 Screenshot 20

    It is the very same issue that you had before. Your email account is now removed off the list and you should be able to receive your emails normally from now on. However, since the issue seems like a recurring one I strongly suggest you to use SMTP in order to prevent any further issue related with bouncing. In your notification settings I can see the Sender Email field is still noreply@jotform.com. Please see how you can change it and setup SMTP on this guide of ours:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Plus, the details at this guide should also be helpful.

    Please check these and let us know if you encounter the issue again. 

    Do contact us whenever you need assistance. We are glad if we can be of any help.