What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot receive Notification Emails

    Asked by wadmex on November 10, 2016 at 02:50 PM

    Hi,

     

    My form doesn't sent any mail ( Formularz kontaktowy ( Contact form ) ducers ) 

    Thank you for your help

     

    Page URL:
    Formularzkontaktowy(Contactform)ducers-formname

    problem contact form div thank sent
  • Profile Image
    JotForm Support

    Answered by olivia on November 10, 2016 at 03:57 PM

    I have checked your form ( Formularz kontaktowy ( Contact form ) ducers ). Unfortunately, your email address was in our bounce list and I removed it from the list.

    I also sent you a test submission and controlled your email logs. There is no problem about receiving Notificaiton Emails now as you can see in the following image.

     

    You can also check and remove your emails if they are bouncing or not. Please have a look at the following guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Finally, could you please check your Spam Inbox if you cannot find Notification Email of my test submission in your email Inbox? Please mark JotForm emails as "Not Spam" if you see them in your spam.

    If you need any further assistance, please feel free to let us know.

    Thank you.

     

  • Profile Image

    Answered by wadmex on November 15, 2016 at 07:14 AM

    Form still doesn't sent any mails

  • Profile Image
    JotForm Support

    Answered by owen on November 15, 2016 at 07:43 AM

    Hi,

    Your email account ducers@ducers.pl ended up in the bounce list again. Please see the reason why:

    It is the very same issue that you had before. Your email account is now removed off the list and you should be able to receive your emails normally from now on. However, since the issue seems like a recurring one I strongly suggest you to use SMTP in order to prevent any further issue related with bouncing. In your notification settings I can see the Sender Email field is still noreply@jotform.com. Please see how you can change it and setup SMTP on this guide of ours:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Plus, the details at this guide should also be helpful.

    Please check these and let us know if you encounter the issue again. 

    Do contact us whenever you need assistance. We are glad if we can be of any help.