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drcharliehoAsked on November 16, 2016 at 2:44 AM
Can I delete the old submissions so I keep under the 500 total submissions?
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emilyReplied on November 16, 2016 at 3:43 AM
Since your account type is FREE, you only have 500 total submission storage. It means that you can only store up to 500 submissions in your account. If your submission reaches 500, you should either upgrade your account or delete your submissions.
You can have a look at the user guides below for better understanding.
https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
https://www.jotform.com/help/331-How-to-Upgrade-My-Account
Additionally, I would recommend you to download your submissions before deleting them. Please check the user guide for further information on downloading your form submissions.
https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
If you have any question, please let us know.
Thanks.
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emilyReplied on November 17, 2016 at 8:02 AM
In addition to the information above, when you reach 500 limit, system will keep the new submissions and your old submissions will be deleted.
Thank you.