The 5 best order fulfillment software programs
Building a business is all about developing strong customer relationships early. Those first impressions set the tone for your business and showcase your attention to detail and customer service.
One way to make a good impression is to create a seamless, effective product delivery experience for your consumers. From accessible product selection platforms to easy, secure payment processing and responsive customer service, the user’s journey needs to feel like a complete end-to-end experience with minimal friction.
The key to effective product delivery and satisfied customers is an effective order fulfillment system. The order fulfillment process involves everything your organization has to do from the point a sale takes place all the way to the delivery of your product or service to your customer.
Customers expect timely and safe delivery of their orders. Amazon’s dominant position as the distributor of choice has only increased the importance of effective order fulfillment. A report from B2B agency Walker Sands notes that only 15 percent of customers feel that most online retailers meet their delivery needs, while 30 percent feel that Amazon does. Clearly, the race is on to prioritize order fulfillment.
To secure your customers’ trust, it’s essential to have the right order fulfillment software. Check out the following options to see the variety of programs available and their different capabilities. You’ll likely find something that fits the needs and size of your business.
Fulfillment by Amazon
Fulfillment by Amazon (FBA) is the ideal solution if you’re conducting all or even a significant amount of your e-commerce sales through the giant online retailer. Its ease of use for Amazon sellers makes it a great choice for new or emerging businesses. It helps maintain sophisticated records, and you can contact Amazon fulfillment centers to oversee your inventory and ensure the timely delivery of your products.
As a cornerstone of Amazon seller accounts, FBA is cost-effective and offers the bare necessities — like two-day and Amazon Prime shipping, free storage and removal of products, and free returns. Since it doesn’t require you to maintain product minimums at their facilities, it’s a good starting point to help with scaling your consumer-focused brand, even allowing for multichannel fulfillment and integration with your own or a third-party e-commerce site.
Another top choice for direct-to-consumer (D2C) brands, ShipBob features a simple interface for managing your orders across their expansive network of fulfillment centers. Their guaranteed two-day shipping across the continental United States gives you a competitive edge.
Through this order fulfillment software’s helpful data and analytics visualization tools, you can hone your system’s efficiency even further. With its detailed reports, you’ll get a clearer picture of spikes or lulls in your orders, the pace at which you should be moving or refilling inventory, or even when to use promotions to kickstart sales during busy seasons. It’s a great tool for expanding your inventory management operations and getting insight into possible improvements to make.
A leader in enterprise technology, Oracle NetSuite’s order fulfillment software standardizes and simplifies the fulfillment process and gives you the tools to take the reins in your inventory management. NetSuite lets you pick, pack, and ship your products — all from a single interface accessible via a mobile app.
Beyond an excellent centralized dashboard, NetSuite offers advanced features like cross-subsidiary fulfillment to automate your orders based on predefined rules you establish on inventory levels, location, and other guidelines. NetSuite also features carrier integration with major shipping companies — like UPS, FedEx, and USPS — to facilitate communication with these services and guarantee timely orders.
This comprehensive manufacturing and warehouse inventory management software helps you automate fulfillment practices and expand shipping capabilities. With numerous integration options — from e-commerce sites like Amazon, Shopify, and eBay to financial services like Xero and QuickBooks — Fishbowl Inventory adapts to the established business practices you already have in place.
You can effortlessly automate reorder points to track inventory and prevent shortages or delays. Fishbowl is also flexible enough for straightforward product delivery as well as more complex multilevel work orders for those involved in manufacturing or materials processing who need more in-depth tools to oversee production.
You can use Jotform to create online order and inventory forms. Then, you can upgrade these forms with some of Jotform’s widgets especially designed for order fulfillment. These include a barcode scanner to identify unique products and an inventory widget to synchronize your forms with your product stock to avoid overselling or mismanagement.
Jotform Approvals allows you to manage your inventory workflow as well. Start with the order approval process template to streamline the order fulfillment process by assigning tasks and automating approvals of your customized forms. You can also take your forms and workflows wherever you go with the Jotform Mobile Forms app, giving you a centralized hub for tracking submissions, orders, and other inquiries — and even allowing you to assign forms to team members for easy collaboration and cross-functional inventory management.
Nothing enhances consumer satisfaction like a trustworthy, organized brand. These tools help your organization become just that. With the right order fulfillment software, you can carefully manage your inventory and ensure your customers’ happiness with convenient delivery.