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How to Enable IPN for Paypal Pro

How to Enable IPN for Paypal Pro

Instant Payment Notification (IPN) is a POST message sent by PayPal whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user. To know more about this, please check our Paypal-Incomplete-Payments-FAQ guide.

How to set up PayPal IPN your PayPal Pro form? 

1. Log in to your PayPal account, and navigate to the following sections:

Settings > Account Settings > Website Payments > Instant Payment Notifications

2. Click the Update link under Instant Payment Notifications. 

3. Click Choose IPN Settings button on the next page. 

4. Specify the Default URL for your listener in the Notification URL field. If you're not using IPN outside of JotForm, you may use

Note: The default notification URL does not matter. JotForm just needs IPN to be enabled.

5. Choose Receive IPN messages (Enabled) to enable your listener.

6. Click Save. The following screen appears as a confirmation that your IPN has now been enabled. 

7. Click the Back to My Profile link to return to the Profile after activating your listener. You also can click Edit settings to modify your notification URL or disable your listener. You can click Turn Off IPN to reset your IPN preferences.


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  • mobilova

    Hello Jotform,

    I've receivedthe same message as Jrst , please to advise.


  • Jrst

    I keep getting this message.

    Hello Jim Rice Memorial Softball Tournament,

    Please check your server that handles PayPal Instant Payment Notification (IPN) messages. Messages sent to the following URL(s) are not being received:

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information.

    Once you or your service provider fix this problem, you or your service provider can resend the failed messages from the IPN History page. If this problem continues, PayPal may disable the IPN feature for your account.

    Thank you for your prompt attention to this issue.