How to Change and Manage Account Payment Methods

July 31, 2024

It’s important to keep your billing information up to date to ensure uninterrupted service and access to your active subscription features. If you need to change your credit card details, you can update your information on your account’s Billing page.

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Note

To remove a payment method from your account, contact Jotform Support.

To update your billing card

  1. Go to Billing, then select Manage Payment Methods.
A Manage Payment Methods button on the Jotform Billing page
  1. In the dialog, select Add new payment method.
An add new payment method link on the Jotform Billing page
  1. Enter your payment method details.
  2. Turn on Set as primary, then select Add new payment method.
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Updating Payment Method in FastSpring

For payments processed through FastSpring, you will be redirected to your FastSpring subscription when managing your payment method from the Billing page. With FastSpring, you can use credit/debit cards, Google Pay, or pay with Amazon for your Jotform subscription.

To update your FastSpring subscription payment method

  1. Go to Billing, then select Manage Payment Methods.
A Manage Payment Methods button on the Jotform Billing page
  1. In FastSpring, go to Account Details and Payment Methods at the top.
  2. Select Add Payment Method, then choose a payment option.
  3. Provide the required details and save the changes.
An Add Payment Method button in FastSpring
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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