JotForm User Guide / Billing /

How to Cancel a Subscription and Downgrade Back to Free

How to Cancel a Subscription and Downgrade Back to Free

If you want to cancel your subscription, please follow the steps below:

1. Make sure you are logged in using your JotForm account/username at 

2. First, click the human icon shape at the top right corner and click the "Account" text link.  

3. Go to your Account->Billing page or click on this link your Current Plan you can switch to Starter/FREE plan by clicking on the Downgrade button.


4. A pop-up window will provide additional information about the downgrade, follow the instructions mentioned to proceed on cancelling your plan or switching back to "Free" account.

 Please do take note of the following:

1. After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date.

2. Although there will be no further billing charges after the subscription cancellation, the account will still remain on paid status (Bronze, Silver, Gold) for the period you paid for.

3. The subscription will automatically downgrade to the Starter/FREE plan on the date of its subscription expiration. 

4. The subscription expiration date is usually the indicated date in the Next Billing Date that can be seen in the My Account->Billing Page.

5. If your subscription is directly paid via Paypal, you might need to directly cancel it in your Paypal account. Here's the link of that specific guide that you can follow.

 If you have been trying to make a subscription form but landed on this page accidentally, here is an example on how to make a subscription form.  

Contact JotForm Support if you need further assistance.

Send Comment


  • MohdAzayyadMoe

    I want my credit card deleted and still i don't get a clear answer
    I've already downgraded to free subscription

  • baslsoccer

    I see I have been double billed now for two separate months.
    I need my money back for the double billing on June 11th and now July 11th. What is going on?

    Date Amount Package Status Details
    2019-07-11 $19.00 Paid View
    2019-07-06 $19.00 Paid View
    2019-06-11 $19.00 Paid View
    2019-06-06 $19.00 Paid View

  • docmiklos

    Hello, I have downgraded my subscription. Please confirm, thank you.


    I have allready done the process of downgrading of my account.
    I have made the form only for a month, because the event was happned for a month only, on 19th October, 2018. But still you have charged $19 x 2 months for November and December, 2018.. So please reverse the payments to my card. as early as possible.

    Neeraj Mehta

  • Alan Fine

    I'm locked out. I wanted to downgrade my account to free as I do not use the service anymore, but I couldn't and I have been charged $69.50.

    Username is alanfine

    Please help me?

    Thank you,

  • Frank Ellis

    Do I get my money back for this year?


  • cwags

    I have only used it once and the format didn't work. I think I paid 6 months with no use. I was hoping for half back for the non use or trying to use

  • Ted Ings


    I deleted my account today. I just want to be sure I will no longer be billed. Please advise. Thank you

  • rameypi

    Thank you but you did not answer my question. i understand how to downgrade, but my question is how it will effect my existing account. Can you please look at my account and let me know if I can downgrade without it impacting my account since it is used rarely.

  • gieroj

    Guys the best option is cancel your subscriptions directly from Paypal otherwise you still will be charged by this "amazing" website.

  • luishumbert

    And the payment submissions, views and storage? I know that the forms are disabled when it exceeds submission or form limit of the downgrade.

  • IdeasFactory

    Could you please issue an invoice for the whole period of payment?

  • IdeasFactory

    I would like to cancel the monthly payment for this account!

  • Lalrav

    Please cancel my subscription now. I accidentally got registered. Thanks

  • Margarita Berriel

    Tengo cobros no reconocidos, yo no me di de alta, resuelvan!!!

  • santabarbaratamales

    When I do as you direct, it only offers the option of upgrading, not downgrading. Please advise.


    deseo cancelar mi cuenta por favor ya el cobro es mucho



  • libabocholt

    I accidentally upgraded to a yearly plan. I want to downgrade immediately to a free plan, but it says it will downgrade on February 14th of 2017. How can I make it downgrade to a free plan instantly?

  • DonnaJernigan

    I am just creating my first form, and I want to upload Image + video pairs and collect payments.

    How do I access the video files to download those files to my own computer?

    Once I get them, I'll be uploading them to a different server and don't need the jotform cloud storage space.

    Is there a way to delete files that have been uploaded to Jotform? Video files are bigger than most files and can add up quickly.

  • Gallery308

    I tried to downgrade/cancel my account and it would not let me.

  • ascgmrio

    Quero cancelar minha conta e não consigo