How to Downgrade Subscription Back to Free Account

Last Update: July 5, 2016

If you would like to cancel your subscription or downgrade back to Free/Starter plan, please follow the steps below:

1. Make sure you are logged in using your JotForm account/username at 

2. First, click the human icon shape at the top right corner and click the "Account" text link.  

3. Go to your Account->Billing page or click on this link your Current Plan you can switch to Starter/FREE plan by clicking on the Downgrade button.


4. A pop-up window will provide additional information about the downgrade, follow the instructions mentioned to proceed on downgrading your plan or switching back to "Free" account.


Please do take note of the following:

1. After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date.

2. Although there will be no further billing charges after subscription cancellation, the Subscription Account can still remain at the paid plan (Bronze, Silver, Gold) within the duration of its subscription period.

3. The subscription will automatically downgrade to the Starter/FREE plan on the date of its subscription expiration. 

4. The subscription expiration date is usually the indicated date in the Next Billing Date that can be seen in the My Account->Billing Page.

5. If your subscription is directly paid via Paypal, you might need to directly cancel it in your Paypal account. Here's the link of that specific guide that you can follow.


If you have been trying to make a subscription form but landed on this page accidentally, here is an example on how to make a subscription form.  

Contact JotForm Support if you need further assistance.


ascgmrio (September 02, 2015 at 02:28 PM)

Quero cancelar minha conta e não consigo

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Gallery308 (January 18, 2016 at 04:57 PM)

I tried to downgrade/cancel my account and it would not let me.

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DonnaJernigan (February 13, 2016 at 02:52 PM)

I am just creating my first form, and I want to upload Image + video pairs and collect payments.

How do I access the video files to download those files to my own computer?

Once I get them, I'll be uploading them to a different server and don't need the jotform cloud storage space.

Is there a way to delete files that have been uploaded to Jotform? Video files are bigger than most files and can add up quickly.

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libabocholt (February 15, 2016 at 03:56 AM)

I accidentally upgraded to a yearly plan. I want to downgrade immediately to a free plan, but it says it will downgrade on February 14th of 2017. How can I make it downgrade to a free plan instantly?

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CONSUELO GAINZARAIN MARQUINEZ (October 28, 2016 at 03:36 AM)


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RIGOBERTO QUIROZ MARTINEZ (November 24, 2016 at 05:33 PM)

deseo cancelar mi cuenta por favor ya el cobro es mucho

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santabarbaratamales (January 16, 2017 at 11:19 AM)

When I do as you direct, it only offers the option of upgrading, not downgrading. Please advise.

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Margarita Berriel (March 28, 2017 at 01:11 AM)

Tengo cobros no reconocidos, yo no me di de alta, resuelvan!!!

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