After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
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140 Comments:
Today
When I log in on my laptop to cancel my subscription it’s telling me that I need to cancel it through the app. I can’t find anywhere in the app or my settings to cancel or change my subscription. It’s only giving me the option to upgrade. I would like to cancel the subscription please.
2 days ago
I need to ensure my account subscription is canceled.
d***a@f***edo***op.com or i***o@fr***om***p.com
Thank you
3 days ago
I have successfully cancelled my subscription but how do I delete and remove my card details please. Await your urgent responds please
6 days ago
Followed the instructions as listed but there is no "Change Plan" button. All other threads take me to a 404 error page. Please I would like to cancel the subscription. i has only been a month since renewal. Requesting refund if possible
6 days ago
Could not locate the "Change Plan" button after I chose "Billing" as stated in the instructions.
6 days ago
Apparently the instructions provided are not correct as I cannot find the "Change Plan" button.
7 days ago
Minha conta está aplicado um período gratuito e quero cancelar o plano que estava ativo (Bronze) e não estou conseguindo, quando sigo os passos de cancelamento diz que é impossível cancelar. Não quero que seja cobrado quando eu acabar o período gratuito, Como proceder?
8 days ago
wanted to cancel have a better form writin systm in place.
8 days ago
Please I need a refund on the unauthorized auto charge of $1,180 made on my account 12/6/25
12 days ago
Has anyone actually gotten their money back? If not where is the class action lawsuit!
13 days ago
Do I have a refund in process
14 days ago
I need help with accessing an old account and no employee know what email was used. We have had a complete staff turnover. Your AI is NOT helpful
16 days ago
I already had the lowest plan but I need to cancel it please.
16 days ago
Hi I do not want this yearly subscription that I have been charged $728 for. I didnt realize they would just take it from my bank
25 days ago
Please cancel my jotform account
31 days ago
Cancel this account
33 days ago
I have been communicating through e mail to cancel the account associated with Premier Orthopaedic. The person that opened the account is no longer with the company. e mails to me are coming from Jotform .
I tried replying and am now receiving e mails that I haven't responded. There are now 2 cases
forum+32860711@jotform.com
ticket ID #32985631
I am not sure the best way to contact Jotform.
Please help me to have the account canceled.
Thank you
34 days ago
Cancel as I did not ask for auto subscription and $460 USD has come out of my account when I no longer use Jotform. I would like a refund asap please
39 days ago
I am trying to contact a human as we have been charged a yearly subscription today
Please advise how can i speak with a real person as your AI is not able to help.
42 days ago
Please refund the $408 that you charged without my permission. Please provide next steps for the refund process.
42 days ago
I do not want to continue with the paid Jotform subscription. Can the $408.00 charged to my credit card be credited?
Thank you,
Tracy Olsen
43 days ago
Please cancel my account. It was automatically renewed on October 31 for $234. We've had a change of leadership in the organization and didn't realize this would happen without notification. Please let me know when we can expect a refund and cancellation for a produce we won't use.
46 days ago
Please cancel our subscription and reimburse the $408 yearly fee (that was not agreed to). Please.
48 days ago
Cancel as I did not ask for auto subscription and $460 AUD has come out of my account when I no longer use Jotform. I would like a refund asap please
53 days ago
اريد استرجاع أموالي