Why I am not Receiving Email Notifications?

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting.1. First and foremost, make sure that there is a recipient email address in your form notification and that this is th...


How to Prevent Email Bouncing Related Issues

This guide was made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.Our servers will try s...


Whitelisting JotMails IP Addresses

Please contact with your email provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com to your Contacts Lists and whitelist our common domain names you see on this user guide ...


How to View All Your Form Email History

It is important to know what is the status of your form email so we have added a great tool for you check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipient email address or have failed fo...


How to Remove Your Email Address from Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, yo...