How to prevent emails landing in spam folder in your Gmail account

Emails that land to your spam folder are unpredictable. Sometimes they do get in there, sometimes they don't. But one of the simple tricks to prevent emails from landing to your spam folder is to ensure that you have the email address in your contact...


Why I am not Receiving Email Notifications?

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting.1. First and foremost, make sure that there is a recipient email address in your form notification and that this is th...


How to Prevent Email Bouncing Related Issues

This guide was made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.Our servers will try s...


Whitelisting JotMails IP Addresses

This guide is no longer useful. Our IP addresses keep constantly changing. Our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email.Please contact with your email provider and request them to add Jo...


How to View All Your Form Email History

It is important to know what is the status of your form email so we have added a great tool for you check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipient email address or have failed fo...


How to Remove Your Email Address from Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, yo...