What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to download the images stored in the form?

    Asked by psna on December 06, 2016 at 11:11 AM

    user quote has exceeded it says and not allowing to download the images previously stored.

    Page URL:

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    JotForm Support

    Answered by Charlie on December 06, 2016 at 12:22 PM


    Upon checking your account, its status is "Overlimit". You have reached your allowed maximum upload storage space of 100 MB for Free plan. Once your account is set to overlimit, you won't be able to download your file uploads. Your forms are also disabled so no new submissions will be received. 

    If you wish to increase your upload space, you can upgrade to a higher subscription plan. If you do not wish to upgrade, you can free up your upload space by deleting submissions with file uploads on them, however please note that deleting submission data is irreversible and will permanently remove it in our servers without any backup.

    I also advise that you take advantage of our integrations related to 3rd party storage services like Dropbox, Google Drive and Box.com so that your succeeding submission data with the file uploads will also be uploaded on your external account. Here are the guides that might help:





    I hope that helps.