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We are not recieving our Forms againAsked by Lakecourt on January 16, 2017 at 02:50 PM
It appears that we have not received a form since Thursday 1-12. They are in the inbox but are not being forwarded to the email address provided. Can you please assist?
I'm seeing the recipient you have used for that form was re****s@la*****rt.com and this email is in our Bounce List, thus explaining why you stopped receiving emails.
Reason(s): smtp; 550 5.7.606 Access denied, banned sending IP
I removed that email the list so you should now start receiving email notifications. As a safety precaution, I'll be listing down a few things to help you in case it happens again in the future:
1. Prior to contacting us, you can check your EMAIL HISTORY logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History
2. Assuming you found some emails showing as FAILED or IN BOUNCE/BLOCK LIST on your EMAIL HISTORY, try checking these emails if they are on the bounce list and remove them by following this guide on How-to-Remove-Your-Email-Address-from-Bounce-List
3. And lastly, a quick guideline on How-to-Prevent-Email-Bouncing-Related-Issues
4. If you want more control over the email sending, you may also try using your own SMTP sender: How-to-Setup-SMTP-for-a-Form (optional)
I know the guides and steps above may look generic but please take your time following them in case this happens again in the future (especially items #1 to #2).
Don't hesitate to get back to us if you're still having issues receiving email notifications.