What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my email address consistently get blacklisted?

    Asked by jmedinac on February 07, 2017 at 03:56 PM

    Every time I log in it shows that my email is blacklisted can you please permanently add me to you whitelist jmedinac@shatkinfirst.com...

     

    Thankyou!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 07, 2017 at 05:44 PM
    jmedinac@shatkinfirst.com is IN the bounce list

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    We get the message above, that means that you probably purchased domain shatkinfirst.com and email service from Yahoo.
    My recommendation is that you whitelist our IP addresses from the domain admin panel

    Here is a complete list of our current IP addresses:
    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
  • Profile Image

    Answered by Jeremy on February 07, 2017 at 07:38 PM

    My email service is through gmail, i'm not sure why yahoo would come up!

     

    What is your ip address?

     

    Best

     

    Jeremy

  • Profile Image
    JotForm Support

    Answered by Ian on February 07, 2017 at 11:25 PM

    The answer to you question, My email service is through gmail, i'm not sure why yahoo would come up! ,  is discussed here 

     

    Regarding the email appearing in the bounce list, please read below : 

    As mention in previous response that the email appeared in our bounce list, so I removed it from bounce list. You can remove it yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same