Why does my email address consistently get blacklisted?

  • jmedinac
    Asked on February 7, 2017 at 3:56 PM

    Every time I log in it shows that my email is blacklisted can you please permanently add me to you whitelist jmedinac@shatkinfirst.com...

     

    Thankyou!

  • Jeanette JotForm Support
    Replied on February 7, 2017 at 5:44 PM
    jmedinac@shatkinfirst.com is IN the bounce list

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    We get the message above, that means that you probably purchased domain shatkinfirst.com and email service from Yahoo.
    My recommendation is that you whitelist our IP addresses from the domain admin panel

    Here is a complete list of our current IP addresses:
    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
  • Jeremy
    Replied on February 7, 2017 at 7:38 PM

    My email service is through gmail, i'm not sure why yahoo would come up!

     

    What is your ip address?

     

    Best

     

    Jeremy

  • Ian
    Replied on February 7, 2017 at 11:25 PM

    The answer to you question, My email service is through gmail, i'm not sure why yahoo would come up! ,  is discussed here 

     

    Regarding the email appearing in the bounce list, please read below : 

    As mention in previous response that the email appeared in our bounce list, so I removed it from bounce list. You can remove it yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same