The form isn't showing up at Weebly on all mobile devices.

  • sstte18
    7 Şubat 2017 21:20 tarihinde soruldu
    for some reason the form isn't showing up at all on my iphone?  It looks fine on my ipad and my desktop.  I have the mobile responsive widget on the form.  is that causing the issue?
  • Chriistian Jotform Support
    7 Şubat 2017 21:37 tarihinde yanıtlandı

    I checked your form on an iPhone 6s emulator and it is showing up without any issue. 

    The form isnt showing up at Weebly on all mobile devices Screenshot 20

    Is your form embedded on a website? If so, can you please give us the link to that website so we can check the form there using the iPhone emulator.

    Please also try clearing the browser cache and load the form again.

    I will wait for your response.
    Thank you.

  • sstte18
    8 Şubat 2017 07:26 tarihinde yanıtlandı

    It does not show on my iphone7 plus. I have to have someone else check their android device. A friend couldn't load it on her iphone6s.  Here is the URL https://www.sstte.org/fundraiser-pay-online.html

    i used your standard embed code for the website not the customized one for weebly.  Would that make a difference?  

  • Özlem Jotform Developer
    8 Şubat 2017 08:06 tarihinde yanıtlandı

    Hi,

    I have checked your form on an Android and iPhone 6. I used Chrome for both of them. I replicated you issue. Please have a look at the following screenshots below:

    iPhone 6

    The form isnt showing up at Weebly on all mobile devices Screenshot 30 

    Android

    The form isnt showing up at Weebly on all mobile devices Screenshot 41

     

    My suggestion is to use iFrame code while embedding to Weebly. Please use iFrame code and then try to replicate the issue again after embedding with iFrame.

    Getting-the-form-iFrame-code 

     

    Or you can use Jotform application for Weebly. I think that this option may be the first way for you. Please look at the guides and article below:

    https://www.weebly.com/app-center/jotform 

    Adding-a-form-to-Weebly 

    Adding-a-form-to-your-Weebly-website 

    Which-Form-Embed-Code-Should-I-Use 

     

    If you need any other details, please feel free to let us know.

    Thank you.

  • sstte18
    8 Şubat 2017 08:16 tarihinde yanıtlandı

    perfect thanks.  I thought that may be the issue.

  • Özlem Jotform Developer
    8 Şubat 2017 08:23 tarihinde yanıtlandı

    Hi,

    Thank you for your feedback.

    I have checked your website on a mobile device (Android) again. It is seen that your issue is fixed now. You form is showing up properly on mobile devices.

    Please look at the following image:

    The form isnt showing up at Weebly on all mobile devices Screenshot 20

     

    We are glad to hear that your issue is fixed.

    If you need any other supports, please feel free to let us know.

    Thank you.