The form isn't showing up at Weebly on all mobile devices.

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    sstte18
    Asked on February 07, 2017 at 09:20 PM
    for some reason the form isn't showing up at all on my iphone?  It looks fine on my ipad and my desktop.  I have the mobile responsive widget on the form.  is that causing the issue?
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    Chriistian
    Answered on February 07, 2017 at 09:37 PM

    I checked your form on an iPhone 6s emulator and it is showing up without any issue. 

    Is your form embedded on a website? If so, can you please give us the link to that website so we can check the form there using the iPhone emulator.

    Please also try clearing the browser cache and load the form again.

    I will wait for your response.
    Thank you.

  • Profile Image
    sstte18
    Answered on February 08, 2017 at 07:26 AM

    It does not show on my iphone7 plus. I have to have someone else check their android device. A friend couldn't load it on her iphone6s.  Here is the URL https://www.sstte.org/fundraiser-pay-online.html

    i used your standard embed code for the website not the customized one for weebly.  Would that make a difference?  

  • Profile Image
    olivia
    Answered on February 08, 2017 at 08:06 AM

    Hi,

    I have checked your form on an Android and iPhone 6. I used Chrome for both of them. I replicated you issue. Please have a look at the following screenshots below:

    iPhone 6

     

    Android

     

    My suggestion is to use iFrame code while embedding to Weebly. Please use iFrame code and then try to replicate the issue again after embedding with iFrame.

    Getting-the-form-iFrame-code 

     

    Or you can use JotForm application for Weebly. I think that this option may be the first way for you. Please look at the guides and article below:

    https://www.weebly.com/app-center/jotform 

    Adding-a-form-to-Weebly 

    Adding-a-form-to-your-Weebly-website 

    Which-Form-Embed-Code-Should-I-Use 

     

    If you need any other details, please feel free to let us know.

    Thank you.

  • Profile Image
    sstte18
    Answered on February 08, 2017 at 08:16 AM

    perfect thanks.  I thought that may be the issue.

  • Profile Image
    olivia
    Answered on February 08, 2017 at 08:23 AM

    Hi,

    Thank you for your feedback.

    I have checked your website on a mobile device (Android) again. It is seen that your issue is fixed now. You form is showing up properly on mobile devices.

    Please look at the following image:

     

    We are glad to hear that your issue is fixed.

    If you need any other supports, please feel free to let us know.

    Thank you.