What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you please send detailed information about what is offered under each plan?

    Asked by Shanita Smith  on March 02, 2017 at 08:20 AM

    We are looking to do online applications for membership and Call for Paper Submissions and we are trying to determine the best solution. We can receive as many as 500 submissions/mo for our busiest months but we would like to know how you fair against the competition. We are a nonprofit entity looking for the following information:

    # of Users
    Number of Documents Sent
    Document Storage
    Form Analytics
    Sign on Mobile Devices
    Guided Signing
    Secure Document Archive
    256-bit Data Encryption
    Biometric Authentication
    Digital Fingerprints
    Audit Log and Certificate
    Shared Templates
    Team Statistics
    Custom Branding
    Request Attachments
    Embed in Website
    Mass-Distribute Documents
    Collect Payments
    PayPal Integration


  • Profile Image
    JotForm Support

    Answered by david on March 02, 2017 at 11:46 AM

    Our pricing page has information on submission limits, storage limits, users and other account limits.  I will run down the rest of your list.

    Form Analytics   All levels have per form analytics https://www.jotform.com/form-analytics/
    Type-to-Sign We offer several signature widgets http://widgets.jotform.com/search/signature
    Sign on Mobile Devices  Forms can be used and built on mobile devices

    Guided Signing Not quite sure what you are referring to here

    Secure Document Archive  Would need more information on what you require

    256-bit Data Encryption We offer encryptions

    Biometric Authentication We do not offer biometric authentication

    Digital Fingerprints We do not offer digital fingerprinting

    Audit Log and Certificate  Would need more information on what audit logs and what certificate

    Shared Templates Form templates can be shared via the template gallery https://www.jotform.com/form-templates/ or forms can be copied directly https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Team Statistics   This would depend on what type of statistics and how they would be collected/presented

    Custom Branding  This would also depend on your needs.  What needs to be branded? 

    Request Attachments  File can be uploaded through forms https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Embed in Website  Forms can be embedded to web pages https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Mass-Distribute Documents  This would depend on how you need to distribute the documents but should be possible.

    Collect Payments  Can collect payments through forms https://www.jotform.com/help/47-Order-Form-Basics/

    PayPal Integration  Can collect those payments using PayPal https://www.jotform.com/help/50-PayPal-Forms

    We also offer non-profit pricing for subscriptions:


    If you have any further questions, let us know and we will be happy to help.