- foundationbarossaAsked on March 02, 2017 at 08:20 PM
I keep getting an error message saying that JotForm cannot send to my email as it is in the "bounce list". I have tried to delete and then re-add the email address (firstname.lastname@example.org) but the error does not go away.
Can you please confirm if there is an issue sending to this address - as there is no problem with the email and I have received emails from JotForm to this email in the past.
- IanAnswered on March 03, 2017 at 12:45 AMI looked for the email and the results were as follows
Result: email@example.com was IN the bounce list Reason(s) : smtp; 550 The content of this message looked like spam.
I had removed the email from bounce list
You can remove yourself from bounce list by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same