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    Notifications not coming into email inbox when form is submitted

    Asked by Easib123 on March 03, 2017 at 03:56 PM

    Hi, Once a form is completed and submitted - I dont receieve an email in my inbox stating that a submission has been made. there are 3 email addresses specified there. please assist

    Page URL:
    https://form.myjotform.com/63343519956566

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    JotForm Support

    Answered by Ian on March 03, 2017 at 11:00 PM
    amrith@easi-bind.co.za was IN the bounce list Reason(s) : smtp; 557 An email address in the email contents matches known


    I had removed it from bounce list for now
    You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same