If someone submits a form, can I respond to them via a different form?

  • Profile Image
    Amy Descovich 
    Asked on June 06, 2017 at 03:59 PM

    I want staff to use a form to be able to request a volunteer.  Then I want to respond to them with the details of what I am doing to procure a volunteer. For example, I want to tell them that I sent an email to request volunteers, and that John Smith will be there when they requested. How can I do that via JotForm?

    Also, when I look at the monthly plans, the Free one says "5 forms". Does that mean I can create 5 distinct forms each month? So the submissions means that the same form can be filled out and submitted 100 times in a month?

    Can I download the submitted forms?

    Thank you.

  • Profile Image
    Jan
    Answered on June 06, 2017 at 05:32 PM

    You can actually set an autoresponder email in your form. The autoresponder is the email alert that your user will receive automatically after completing the form. You can customize the content of the email using the email editor. Please check this guide: Setting-Up-an-Autoresponder-Email.

    You can also apply conditions to the email alerts. Here's a guide: How-to-Send-Email-Based-on-User-s-Answer.

     

    Does that mean I can create 5 distinct forms each month? So the submissions mean that the same form can be filled out and submitted 100 times in a month?

    Under the Free plan, you can only have 5 forms total. It is not per month. You need to delete a form if you want to add another one.

    The submissions are counted as a total as well. This means that you can only receive 100 submissions per month on your account. For example, you have 5 forms and each form have 20 submissions, then you reached the limit of 100 submissions.

    You need to wait for the counter to reset back to 0. It resets back to 0 every 1st day of the month.

    Please check this related guide: Your-Account-Usage-and-Limits.

     

    Can I download the submitted forms?

    Yes, you can export the form submissions to an Excel, CSV or PDF file. Please check these guides:

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF
    How-to-export-all-of-your-data-at-once

     

    Hope that helps. Thank you.