- CompleteCityHealthAsked on July 16, 2017 at 08:24 PM
We have one question on our form which is : How have you heard about us?
It is ticked as required and shows normally on the form.
But as soon as people submit the form and I view the submission it does not appear in the completed form.
- JotForm Supportashwin_dAnswered on July 16, 2017 at 11:47 PM
I'm sorry for the trouble caused to you.
Do you mean to say that this question is missing from the submission email you receive? Please note that if you edit your email alert template, it becomes dirty. That means any changes you make in your form will not reflect in email alert. The best option to solve this problem is to delete the email alert and add a new one. A new email alert will always include all the fields of your form. The following guides should help you:
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
I did check your form's submission page and it does display the answers without any problem. Please check the screenshot below:
Hope this helps.
Do get back to us if you have any questions.
- CompleteCityHealthAnswered on July 17, 2017 at 12:43 AMThanks for the quick reply.
You are right! I can see the answer to this question on the jotform
But unfortunately I can't see this question when I download the form as PDF
- JotForm Supportashwin_dAnswered on July 17, 2017 at 02:35 AM
I downloaded your form's submission PDF and it does display the question without any problem. Please check the screenshot below:
I would suggest you to please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
- CompleteCityHealthAnswered on July 17, 2017 at 03:43 AMHey there,
Please see example Stella Vourvahakis.
I can see the question and answer on website, but not on downloaded PDF
- SvenAnswered on July 17, 2017 at 05:26 AM
Unfortunately, your screenshot didn't make it to the forum, can you please try re-attaching it by following this link.
I did some testing, and I found from the submission example that you're having an issue with this form. So I checked the submissions, and you're right, when you download PDF, you can't see the "how did you head about us" field. But this is because this field is not added to the PDF layout, when I opened "Customize PDF", I could see that this field is not added to the layout. Please see:
You can simply fix this by adding this field to your PDF layout, please see the guide below for instructions on how to customize your PDF report and add/remove fields:
Hope this helps, let us know if you need any further help.
- CompleteCityHealthAnswered on July 19, 2017 at 11:43 PMHi there,
I have tried to modify the PDF form. I can see the question I wanted now
but everything is out of alignment. Most of the questions don't match the
Can you please help?
- JotForm Supportashwin_dAnswered on July 20, 2017 at 02:44 AM
If most of the questions doesn't match the answers that means you have changed the question alignment in submission PDF template. I would suggest you to please edit your Submission PDF template and reset it to the default template. Please check the screenshot below on how to reset submission PDF template: