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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I see questions on submitted forms that people are required to fill out?

    Asked by CompleteCityHealth on July 16, 2017 at 08:24 PM

    We have one question on our form which is : How have you heard about us? 

    It is ticked as required and shows normally on the form.

     

    But as soon as people submit the form and I view the submission it does not appear in the completed form.

     

    Please help.

     

    Warm regards,

     

     

    Josie

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 16, 2017 at 11:47 PM

    Hello Josie,

    I'm sorry for the trouble caused to you. 

    Do you mean to say that this question is missing from the submission email you receive? Please note that if you edit your email alert template, it becomes dirty. That means any changes you make in your form will not reflect in email alert. The best option to solve this problem is to delete the email alert and add a new one. A new email alert will always include all the fields of your form. The following guides should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    I did check your form's submission page and it does display the answers without any problem. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by CompleteCityHealth on July 17, 2017 at 12:43 AM
    Thanks for the quick reply.
    You are right! I can see the answer to this question on the jotform
    submission website.
    But unfortunately I can't see this question when I download the form as PDF
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 17, 2017 at 02:35 AM

    Hello Josie,

    I downloaded your form's submission PDF and it does display the question without any problem. Please check the screenshot below:

     

    I would suggest you to please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by CompleteCityHealth on July 17, 2017 at 03:43 AM
    Hey there,
    Please see example Stella Vourvahakis.
    I can see the question and answer on website, but not on downloaded PDF
    (see screenshot)
    ...
  • Profile Image

    Answered by Sven on July 17, 2017 at 05:26 AM

    Unfortunately, your screenshot didn't make it to the forum, can you please try re-attaching it by following this link.

    I did some testing, and I found from the submission example that you're having an issue with this form. So I checked the submissions, and you're right, when you download PDF, you can't see the "how did you head about us" field. But this is because this field is not added to the PDF layout, when I opened "Customize PDF", I could see that this field is not added to the layout. Please see:

     

    You can simply fix this by adding this field to your PDF layout, please see the guide below for instructions on how to customize your PDF report and add/remove fields:

    How-to-Customize-PDF-Submissions-Report

     

    Hope this helps, let us know if you need any further help.

  • Profile Image

    Answered by CompleteCityHealth on July 19, 2017 at 11:43 PM
    Hi there,
    I have tried to modify the PDF form. I can see the question I wanted now
    but everything is out of alignment. Most of the questions don't match the
    answers anymore.
    Can you please help?
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 20, 2017 at 02:44 AM

    Hello CompleteCityHealth,

    If most of the questions doesn't match the answers that means you have changed the question alignment in submission PDF template. I would suggest you to please edit your Submission PDF template and reset it to the default template. Please check the screenshot below on how to reset submission PDF template:

     

    Thank you!