Embedded form does not work well on mobile phone

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    zxc123
    Asked on August 15, 2017 at 05:36 PM

    Как отменить последние действия?

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    BDAVID
    Answered on August 15, 2017 at 05:44 PM

    You can revert last edits through the Form Revision history, please check this guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

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    zxc123
    Answered on September 03, 2017 at 03:43 AM
    Добрый день!
    У меня на сайте www.mueslimix.com.ua, когда открываешь форму jotform
    "собери микс" на смартфоне, то она не загружается полностью, с ней нет
    возможности работать, нельзя выбрать и отметить товар. Почему так? На
    компьютере все работает!
    2017-08-16 0:44 GMT+03:00 JotForm :
    ...
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    ashwin_d
    Answered on September 03, 2017 at 06:12 AM

    I did check your website but could not locate the embedded form with which you are having this issue with in mobile devices. I would suggest you to please share the direct webpage URL where you have embedded your form and we will take a look.

    You may also like to share a screenshot of your form on how it appears in mobile device. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    zxc123
    Answered on September 03, 2017 at 06:43 AM
    Вот такая форма появляется и нет возможности выделить продукт и сделать
    заказ
    вс, 3 сент. 2017 г. в 13:12, JotForm :
    ...
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    zxc123
    Answered on September 03, 2017 at 06:43 AM
    Нажмите на "собрать mix прямо сейчас" на оранжевый прямоугольник
    вс, 3 сент. 2017 г. в 13:33, Mueslimix _ :
    ...
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    Mike
    Answered on September 03, 2017 at 09:25 AM

    From what I understand, your embedded web form does not work well on mobile phone. The form works fine when I check it with Android phone, but it feels very slow on iPhone.

    If this is the case, you may consider:

    1) Using a direct form link instead of your custom embedding method.

    2) Trying a lightbox embed code.

    3) Troubleshooting the issue with your website developer.

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    Mike
    Answered on September 03, 2017 at 09:37 AM

    You can also try adding a fresh version of our iFrame embed code to see if that makes any difference.

    Getting the Form iFrame Code

    It seems that you are currently using an old version of our iFrame code.

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    zxc123
    Answered on September 03, 2017 at 10:43 AM
    Спасибо попробую
    вс, 3 сент. 2017 г. в 16:37, JotForm :
    ...
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    zxc123
    Answered on September 04, 2017 at 11:43 AM
    А куда вставлять IFrame код?
    2017-09-03 16:37 GMT+03:00 JotForm :
    ...
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    ashwin_d
    Answered on September 04, 2017 at 12:38 PM

    It seems you have embedded form in home page of your website.

    You need to edit your webpage where you have embedded your form and replace the existing iFrame embed code with the fresh iFrame embed code.