My contact form does not appear on my web site since this morning... I don't know why

  • Profile Image
    Nelson 
    Asked on November 21, 2017 at 12:28 PM

    Hi,


    Can you help me please, I have been using jot form on my web wite for a moment now because some info goes directly in my CRM. The form on my english web site is not working since this morning and I really need it back on...

    http://www.monsieurwilson.com/en/contact/

    Images intégrées 1

  • Profile Image
    BJoanna
    Answered on November 21, 2017 at 01:43 PM

    The form on the webpage you provided is disabled. Inside of this guide you can find how to enable your form - How to Enable/Disable a Form

    The form was created in the account JulieLabrosse

  • Profile Image
    Nelson 
    Answered on November 21, 2017 at 02:43 PM
    She is presently playing in our stuff only to mess with our company. We are
    presently having an issue with her and is blackmailing us by doing this to
    us. What can we do to put this back on ??
    Nelson Peloquin
    *Co-fondateur*
    [image: www.monsieurwilson.com]
    *C*: 1-514-898-3559
    *T:* 1-888-761-1180
    *C:* nelson@monsieurwilson.com

    [image: https://www.facebook.com/mrwilsonicecream]

    2017-11-21 13:43 GMT-05:00 JotForm :
    ...
  • Profile Image
    BJoanna
    Answered on November 21, 2017 at 03:32 PM

    We can not enable the form with out the permission of the form owner. I would suggest you to contact the form owner and try to resolve this issue. 

    Only other solution that I can provide you is to create your own JotForm account, clone the form that is embedded on your website and then re-embed your cloned form. 

    You can use this link to sign up - https://www.jotform.com/signup/ 

    How to Clone an Existing Form from a URL

    Which Form Embed Code Should I Use

  • Profile Image
    Nelson 
    Answered on November 22, 2017 at 11:43 AM
    Hi,
    I created an account, did a new form... I tried to paste the code but
    doesn't work.
    My web site is with wordpress... I don't see were I have to pas my code so
    it coud work ( In "POST": I don't see HTML)
    [image: Images intégrées 1]
    Can you help, I'm desperate
    Nelson Peloquin
    *Co-fondateur*
    [image: www.monsieurwilson.com]
    *C*: 1-514-898-3559
    *T:* 1-888-761-1180
    *C:* nelson@monsieurwilson.com

    [image: https://www.facebook.com/mrwilsonicecream]

    2017-11-21 15:32 GMT-05:00 JotForm :
    ...
  • Profile Image
    BJoanna
    Answered on November 22, 2017 at 12:36 PM

    I am not sure if you added an image to your response. Please note that the files that are attached inside of an email will not be shown here on the forum. You have to open this thread and upload your screenshot

    We also have a guide for the WordPress users.

    A Guide to Embed Forms for WordPress Users

  • Profile Image
    MonsieurWilson
    Answered on November 22, 2017 at 12:47 PM

    Here is what I'm seeing on my contact page now. NOt working...

    What can I do so my new form can appear ?1511372804jotform.jpg

  • Profile Image
    BJoanna
    Answered on November 22, 2017 at 01:16 PM

    The ID of your form new form is 73246010835248 and I do not see that ID in the screenshot you provided. The old form is still embedded (form ID 63403970973967).

    1511374352iframe.JPG

    You can get the iFrame code of your new form and replace the iFrame code of the old form. After you changethe iFrame code update the page. 

    Getting the Form iFrame Code