Form forwarding problems

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    rkass1983
    Asked on January 03, 2018 at 06:36 PM

    In isolated instances a form is filled out and it is not forwareded to me . This just happened yesterday on a form that was filled out and not forwarded and only a few times last year --

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    Jan
    Answered on January 03, 2018 at 08:32 PM

    Are you referring to the email notifications? I checked your form and I can see that the notification is configured correctly. The recipients are also not on the bounce list.

    I checked the email history logs and I can see that the emails were sent successfully.

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    I suggest you check the Spam folder or Junk mail. If the issue persists, then I suggest you use an SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    You may also try creating a separate email notification for the other recipient. It means that you will have 2 notifications. Here's a guide: Setting-up-Email-Notifications.

    Related guides:
    Why-Am-I-Not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance. Thank you.