Receiving Notice to Upgrade

Hi there,

Why do i have a notice to upgrade?

I am on the silver plan.

Hi Shireen,

Thanks for reaching out to Jotform Support. Are you referring to the “You have almost reached monthly signed documents limit” notice? If so, I can see in your account that you are nearing the Signed Monthly limit. Keep in mind that the monthly Signed Documents is the total number of signing processes completed from all your Sign documents your account can have every month. So if you use Signature fields without needing to enable the Jotform Sign, your signatures won't count toward your monthly Signed Documents limit. But in any case, if you have reached or exceeded your Signed Monthly limit, you can either wait for the counter to reset, which happens on the first day of your limit reset period, or you upgrade your account to increase your limits. You can also check out our pricing page to check for our available plans and features.

You might also want to check out this guide, Understanding Your Account Usage and Limits.

If that’s not exactly what the notice is, can you explain a bit more so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Let us know if you have any other questions.