Why can't I receive a notification email?

https://form.jotform.com/230525651742655

The email notification is programed but not working propperly as recipients are not reciveng the email.

It works with the TEST button to a main e-mail diego.barrios@acertsa.com, but it doesn´t work with the 3 e-mails written in the RECIPIENTS (inspecciones@acertsa.com, angelacujavante@acertsa.com ,directorinspecciones@acertsa.com).

Hi DIEGO,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. When I cloned and tested your form, everything worked the way it was supposed to. I tested it with three of my email addresses, and I could receive all three notification emails. Take a look at the screenshot below to see my results:

Removing the notification email and then adding it back should solve the issue. Please take note that you have to copy your custom email content before deleting it. Let me show you how:

1. In Form Builder, in the orange navigation bar, click on Settings.
2. Go to Emails, click on Notification Email, click on the Pencil Icon, and click on Delete.
3. Click on Add Email, and then click on Notification Email.
4. On Email Content, delete the default email content and paste your custom email content.
5. Go to Recipients, click on Recipient Email, add more email addresses, and click Save.

Once you have deleted your notification email, your conditional logic change email recipient will break or be removed, but you can easily add it again.

1. In Form Builder, in the orange navigation bar, click on Settings.
2. Go to Conditions, click on Add Condition, and click on Change Email Recipients.
3. Set the conditional logic and click on Save.

Give it a try and reach out again if you have any other questions.

Good day, we deleted the notification email and added it back to the "Defect List" according to your instructions, however it did not work, because the email did not arrive.

Hi Diego,

Thanks for getting back to us. I’m sorry you're having difficulties with this. It seems that all three email addresses were added to our bounced list. I've removed them from our bounce list. Can you please test your form to see if they can now receive the notification email?

Keep us updated and let us know if you need any more help.

Hi,

The problem continues, we have just done a test and it does not reach any of the three emails

Hi Diego,

Thanks for getting back to us. I've reviewed our email records and observed multiple notification emails sent to the specified addresses. Furthermore, I've found no indication of the mentioned email address being on our bounce or unsubscribe lists. It appears that your email server is declining emails from Jotform. If you haven't received these emails, kindly inspect your spam folder within your mailbox.

To fix any Email Notification problems, we have a guide about Why Am I Not Receiving Email Notifications that will help you receive emails from Jotform.com. If the email is still not received and you have tried checking your spam or junk emails, the last option is to try it again and Whitelist Jotform IP Addresses and Domains with the help of the user's email provider.

Keep us updated and let us know if you need any more help.