How to remove the email address from the Bounce List?

Good Afternoon,

We are not receiving any submissions from the forms my staff is filling out. My email address is aaronchaves@parkpca.com. Please advise. Thanks.

Hi Aaron,

Thanks for reaching out to Jotform Support. I understand how upsetting this is. I’m going to do my best to resolve it for you. I checked your email address aaronchaves@parkpca.com and I noticed your email is not listed on the bounce list. It is easy to check the email address in the bounce list and remove it. Let me show you how:

1. Click on the Profile Avatar in the top right corner.
2. Select settings in the dropdown.
3. Scroll down to Bounce List.
4. Enter the email address you want to check.
5. Click on Remove if it is in the Bounce list.

We recommend adding noreply@jotform.com to your mailbox's contact list to prevent it from blocking emails from Jotform. Another way is to Whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

Lastly, you can set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails. Let me show you how to set it up:

• Hover your mouse on your Avatar/Profile Picture on the upper right part of the page and click Settings.

• Scroll down to the Sender Emails section, then click Edit and Select Add Sender Email.

• Enter SMTP details and once done click Sent Test Email. If it works, click the Add Email button. Otherwise, correct the details.

• Now, go to your Notification Email and select the newly added custom sender email in the Advance tab of your notification email.
• Click Save once done to apply the changes.

Also, you can test your SMTP configuration first to ensure they are correct and working. You can test your SMTP configurations on this site. Make sure to change your email account password after testing or before your test, change it to a different password first.

Give it a try and let us know how it goes.