Unable to receive an Email Autoresponder

It is not being sent from past 2 weeks. Please check all the latest submission ids.

When iam testing the email still it is not working

Hello BookLeaf Publishing, 

Thanks for reaching out to Jotform Support. I'm sorry you're having an issue with the Email Notification. I checked your Publishing Agreement form and found that it didn't have an Email notification which is why you are not receiving an email with a PDF attached. Let me show you how to add an Email Notification:

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• Now, click on Add an Email.

• Under the Advanced tab, toggle Attach PDF to the On position, and select the PDF file you created.
• Now, scroll down, click on Save, and you're done.

Now, you or your respondents will get an Email Notification/Autoresponder and a PDF attachment after they fill out your form. We also have a guide about Setting Up Autoresponder Emails and How to Include Submissions as PDF Attachment in the Email Notifications that you can check out.

Give it a try and reach out again if you have any other questions.

Its already there please dont give rubbish answers to the queries with out properly checking it what is the issue.

All the setting are available on all the three forms still the pdf attachements are not sent? Now how to send them? For the missed one and rectify for the new one.

Hello BookLeaf Publishing, 

Thanks for getting back to us. I'm sorry for the confusion. It looks like that you're having an issue with the Email Autoresponder instead of the Email Notification. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

To further troubleshoot the issue, can we ask permission to do a live test submission on your form to see if we can receive the email autoresponder or not?

Once we hear back from you, we'll be able to help you with this.

Yes you can do the live test submission.

Hello jotform_user929,

Thanks for getting back to us. I did a test submission but, everything was working properly. Check out the screencast below to see my result:

I've gone ahead and cleared your form caches as an additional aid. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward with a solution.

Please do it on all the 3 forms mentioned above.

Hello jotform_user929,

Thanks for getting back to us. I made a test submission to all 3 forms, but still, I couldn't replicate the problem. Check out the screenshots below to see my result:

I've cleared your form cache. Can you please test your form to see if it makes any difference? If the form is embedded on a website, please also share the web page link where the form is embedded.

Keep us updated and let us know if you need any more help.

Please show me the screenshot of the pdf attachement you received in your email?

Hello jotform_user929,

Thanks for getting back to us. I also made a test submission on your Writing Challenge India Form and Writing Challenge International Form, but, everything was working properly. Check out the screencast below to see my result:

Writing Challenge India Form

Writing Challenge International Form

I also cleared your form cache again to help fix minor issues. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Once we hear back from you, we'll be able to move forward with a solution.

Iam unable to see your screenshot where are you guys sharing the screenshot. I requested for a screenshot of your email with PDF attachement still no one shared that by testing on our forms

Hello jotform_user929,

Thanks for getting back to us. We've attached screencasts and screenshots in this thread that shows the PDF attachments in the autoresponder email from a test submission of your form. To see the screenshots and screencast we shared, please open the thread in your browser. If you received this message via email, you should see a button at the bottom that says View this thread. Click that button to open the thread in a new tab.

If you're still not seeing the attachments when you access this thread, please try clearing your browser's cache and try accessing it again. 

Let us know if you have any other questions.

The screencast is of cloned form. i want screenshot of pdf of test on our form which is not available on above thread.

Hello jotform_user929,

Thanks for getting back to us. Please note that the screenshot I sent and screencast sent by my colleague is the results of our actually submission to your live form.

Keep us updated and let us know if you need any more help.

Where is the PDF screenshot?

Hello jotform_user929,

Thanks for getting back to us. I've attached the screenshot from the PDF that was included in the autoresponder email we did a test submission to your forms.

Publishing Agreement

Writing Challenge India Form

Writing Challenge International Form

You can double-check the submissions we made by looking at your submissions table. Here’s how:

• Go to your My Forms page and select the form you want to review.
• Click on "Submissions" at the top to see the Submissions Table.

Keep us updated and let us know if you need any more help.

For writing challenge India and International there is another PDF sheet that is not being sent i have requested to check that pdf sheet not the same for all the three?

Hello jotform_user929,

Thanks for getting back to us. I noticed in the above screenshots, it is showing 2 of 3 pages. So, it received as 3 pages in the PDF. I will share with you a full test for your Writing Challenge India Form:

First the submission for the form:

The received PDFs from my email address, two sheets for two submitted forms:

For further checking, you can check the received PDFs from this Drive link.

Let us know if you have any other questions.