Not receiving Email notifications

Good Morning

We have been using Jot Forms for years for customers to sign up online, to our mail box service.

Whilst we are receiving notifications from paypal re the payment we are no longer receiving the completed with with the customers details.......is there something I need to do

Many thanks

Jo Curtis

Hi Jo,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. I checked your account's Email Logs and see that your test email is properly sent from our end. Take a look at the screenshot below:

You can also check this by following the steps below:

1. On your My Forms page, hover your mouse over your Avatar and click on Settings.

1. In the list that pops up, scroll down and click on History.
2. In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
3. Click on the New Window icon on the left side of the Form ID to open the email of the related submission.

Can you please check your spam folder as well? Our emails land there sometimes. You can also add noreply@jotform.com to your safe sender list to ensure emails are delivered. Also, if you can whitelist Jotform domains and IPs, you can find our list here. Lastly, you can also set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails.

Keep us updated and let us know if you need any more help.