I want to drop current plan to free plan without losing my 5 forms

  • dround
    Asked on August 9, 2018 at 3:08 PM
  • roneet
    Replied on August 9, 2018 at 4:00 PM

    If you want to cancel your subscription, please follow the steps below:

    1. Make sure you are logged in using your JotForm account/username at https://www.jotform.com/login 

    2. First, click the human icon shape in the top right corner and click the "Account" text link.  

    I want to drop current plan to free plan without losing my 5 forms Image 1 Screenshot 30

    3. Go to your Account->Billing page or click on this link https://www.jotform.com/myaccount/billing. From your Current Plan, you can switch to Starter/FREE plan by clicking on the Downgrade button.

    I want to drop current plan to free plan without losing my 5 forms Image 2 Screenshot 41  

    4. A pop-up window will provide additional information about the downgrade, follow the instructions mentioned to proceed with canceling your plan or switching back to "Free" account.

  • roneet
    Replied on August 10, 2018 at 2:48 AM

    Also, note that If the total submission count in the account is more than 500 submissions, the oldest submissions will be deleted due to the limit of submission storage.

    So I would suggest you take backup of your submissions.

    There are plenty of ways to do backup, export, or download your submission data. Feel free pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files