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KaltuckerAsked on April 4, 2019 at 10:00 AM
I am working with the payment settings, I have a product that has a per option price. I have entered pricing and options for EVERY item, but when I hit save it says that I need a price for every option. I retype the pricing multiple times with the same error.
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Kevin Support Team LeadReplied on April 4, 2019 at 12:16 PM
I have just tested the feature and I can see it works on my end, example:
May you please provide us the form you're working on?
This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
We will wait for your response.
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KaltuckerReplied on April 4, 2019 at 12:42 PM
Here is the link.
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Kevin Support Team LeadReplied on April 4, 2019 at 1:51 PM
Sorry, there is no link on your reply, please open this thread using a web browser and paste the link here: https://www.jotform.com/answers/1782412
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KaltuckerReplied on April 4, 2019 at 2:38 PM
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MikeReplied on April 4, 2019 at 3:57 PM
Have you managed to solve this? The prices seem to be successfully assigned and saved for the 'Outside Cabin (Double Occupancy)' product.
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KaltuckerReplied on April 4, 2019 at 4:43 PMIn some cases I have to click on the prices
Multiple times, sometimes it disappears and others it saves fine.
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KaltuckerReplied on April 4, 2019 at 4:43 PMI have tried multiple browsers and clearing cache.
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Kevin Support Team LeadReplied on April 4, 2019 at 6:08 PM
I have just tested your form directly, but I was unable to replicate the issue, it seems to have worked no matter what I tried:
Which browser were you using while you replicated the issue?
May you please also test using a different device and internet connection?
If the problem persists, please share us a screenshot of the console report, this guide will help getting it: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
This guide will help you uploading the image here: How to Post Screenshots to Our Support Forum