Frustrating issue with Product option in Payment Setting "You must have a price for every option"

  • Kaltucker
    Asked on April 4, 2019 at 10:00 AM

    I am working with the payment settings, I have a product that has a per option price.  I have entered pricing and options for EVERY item, but when I hit save it says that I need a price for every option.  I retype the pricing multiple times with the same error.  

    Jotform Thread 1782412 Screenshot
  • Kevin Support Team Lead
    Replied on April 4, 2019 at 12:16 PM

    I have just tested the feature and I can see it works on my end, example: 

    Frustrating issue with Product option in Payment Setting You must have a price for every option Image 10

    May you please provide us the form you're working on? 

    This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We will wait for your response. 


  • Kaltucker
    Replied on April 4, 2019 at 12:42 PM

    Here is the link.

  • Kevin Support Team Lead
    Replied on April 4, 2019 at 1:51 PM

    Sorry, there is no link on your reply, please open this thread using a web browser and paste the link here: https://www.jotform.com/answers/1782412 

  • Kaltucker
    Replied on April 4, 2019 at 2:38 PM
  • Mike
    Replied on April 4, 2019 at 3:57 PM

    Have you managed to solve this? The prices seem to be successfully assigned and saved for the 'Outside Cabin (Double Occupancy)' product.

    Frustrating issue with Product option in Payment Setting You must have a price for every option Image 1 Screenshot 20

  • Kaltucker
    Replied on April 4, 2019 at 4:43 PM
    In some cases I have to click on the prices
    Multiple times, sometimes it disappears and others it saves fine.
    ...
  • Kaltucker
    Replied on April 4, 2019 at 4:43 PM
    I have tried multiple browsers and clearing cache.
    ...
  • Kevin Support Team Lead
    Replied on April 4, 2019 at 6:08 PM

    I have just tested your form directly, but I was unable to replicate the issue, it seems to have worked no matter what I tried: 

    Frustrating issue with Product option in Payment Setting You must have a price for every option Image 10

    Which browser were you using while you replicated the issue? 

    May you please also  test using a different device and internet connection? 

    If the problem persists, please share us a screenshot of the console report, this guide will help getting it: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    This guide will help you uploading the image here: How to Post Screenshots to Our Support Forum