Frustrating issue with Product option in Payment Setting "You must have a price for every option"

  • Profile Image
    Kaltuxker
    Asked on April 04, 2019 at 10:00 AM

    I am working with the payment settings, I have a product that has a per option price.  I have entered pricing and options for EVERY item, but when I hit save it says that I need a price for every option.  I retype the pricing multiple times with the same error.  

    Screenshot
  • Profile Image
    Kevin_G
    Answered on April 04, 2019 at 12:16 PM

    I have just tested the feature and I can see it works on my end, example: 

    15543944471.gif

    May you please provide us the form you're working on? 

    This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We will wait for your response. 


  • Profile Image
    Kaltuxker
    Answered on April 04, 2019 at 12:42 PM

    Here is the link.

  • Profile Image
    Kevin_G
    Answered on April 04, 2019 at 01:51 PM

    Sorry, there is no link on your reply, please open this thread using a web browser and paste the link here: https://www.jotform.com/answers/1782412 

  • Profile Image
    Kaltuxker
    Answered on April 04, 2019 at 02:38 PM
  • Profile Image
    Mike
    Answered on April 04, 2019 at 03:57 PM

    Have you managed to solve this? The prices seem to be successfully assigned and saved for the 'Outside Cabin (Double Occupancy)' product.

  • Profile Image
    Kaltuxker
    Answered on April 04, 2019 at 04:43 PM
    In some cases I have to click on the prices
    Multiple times, sometimes it disappears and others it saves fine.
    ...
  • Profile Image
    Kaltuxker
    Answered on April 04, 2019 at 04:43 PM
    I have tried multiple browsers and clearing cache.
    ...
  • Profile Image
    Kevin_G
    Answered on April 04, 2019 at 06:08 PM

    I have just tested your form directly, but I was unable to replicate the issue, it seems to have worked no matter what I tried: 

    15544154251.gif

    Which browser were you using while you replicated the issue? 

    May you please also  test using a different device and internet connection? 

    If the problem persists, please share us a screenshot of the console report, this guide will help getting it: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    This guide will help you uploading the image here: How to Post Screenshots to Our Support Forum