I have added recipients but they are not receiving form submissions.

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    ELMAEATON
    Asked on November 06, 2019 at 09:44 PM

    I have added recipients but they are not receiving form submissions. They did until September 2019 then it stopped.



    This is a re-post of a comment on Send Notifications to Multiple Recipients

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    BJoanna
    Answered on November 07, 2019 at 05:08 AM

    Is the issue related to you Get a Quote form? 

    I inspected the form and it has 4 Notifications. Each Notification has 1 recipient email. Megan's email address is set as the recipient email in two Notification, and she is not receiving the emails because her email address is in the bounce list. Our system gave the following result:

    m***n@c***1.com is IN  the bounce list 

    Reason(s) : smtp; 554 5.7.1 Mail appears to be unsolicited -- If you have

    I removed the email address from the bounce list.

    How to Remove Your Email Address from Bounce List

    The other two Notifications were sent successfully. You can also check the email logs. 

    How to View All Your Form Email History

    To prevent bouncing related issues, please check this guide:

    How to Prevent Email Bouncing Related Issues

    You should also add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our domains and IP addresses. 

    Whitelisting Jotform IP Addresses and Domains

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    ELMAEATON
    Answered on November 07, 2019 at 01:50 PM

    Omg that makes perfect sense! We did get a new spam blocker service. Thank you so much for helping us figure it out
    Most Sincerely,
    ...