Questions regarding price plans

  • Profile Image
    patt.321tada
    Asked on June 03, 2020 at 12:04 AM

    Hi there, I'm currently using Free plan and have a few questions regarding the plan. Please refer to the information from the attached file:1591156727Screen Shot 2563-06-03 at 10.5

    Here are the questions:

    1. Once it reaches 100MB Space limit, can I delete stored form responses to free up the space?

    2. What do you mean by "1,000 Monthly Form Views" ? Does it mean the system counts the number of form view? For example, if I keep refreshing the page for 1,000 times, it will reach the limit?

    3. What do you mean by "500 Total Submission Storage"? If I delete submitted responses, will it free up the storage?

  • Profile Image
    BJoanna
    Answered on June 03, 2020 at 03:50 AM

    1. Yes, you can delete the submissions that have uploads to clear the Upload Storage Space. Please note that the files will be permanently deleted from our servers, so I would suggest you to download them first. 

    How to Delete Form Submission Data

    How to Download Form Submissions as Excel/CSV/PDF

    How to Download the Submission Files

    2. Each time a form is loaded it will be counted as 1 forum view. If the form is reloaded 1,000 times you will reach the limit. Please check the following guide for more into about form views:

    Form View Limits: What Is It All About?

    3. With the free account, you can store up to 500 submissions. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received. You can also delete them to reduce the account usage. 

    More about your account limits and usage, you can find here:

    Understanding Your Account Usage and Limits