Whenever I make changes using advanced designer, it reverts form to something I have never create

  • unkeith
    Asked on June 5, 2020 at 1:33 AM

    Whenever I make changes using advanced designer, it reverts form to something I have never create.

    It losses the

    1. Round corners
    2. Form background

    3. Back picture

    All i am trying its to edit submit button colour 

  • Sonnyfer JotForm Support
    Replied on June 5, 2020 at 5:03 AM

    Apologies for the inconvenience. I'm not sure but I think it has something to do with your form's cache so I've cleared it for you.

    Could you please test again? You can also revert your form to a previous version if you accidentally made changes using the advanced designer.

    Guide: How-to-View-Form-Revision-History 

    If you need further assistance, please let us know.

  • unkeith
    Replied on June 5, 2020 at 6:02 AM

    Thanks, I did revet to the oldest version but still the same. 

    I have another question concerning Twilio widget. The drop-down box for selecting countries prefixes has scroll bars and makes it hard for the user to scroll and view the list.

    I have adjusted form width etc. with no luck.


    Maybe it was something to do with the previous issues, I will try again.

  • unkeith
    Replied on June 5, 2020 at 6:39 AM

    Nope, the dropdown is still clipped



  • Sonnyfer JotForm Support
    Replied on June 5, 2020 at 9:03 AM

    Thanks, I did revet to the oldest version but still the same. 

    Apologies for the inconvenience. I have checked your last visited form but you seem to have deleted it already.

    1591361977deletedddd Screenshot 10

    Could you please share the URL of the form you're currently working on?

    Guide: Where-to-Find-My-Form-URL 

    If possible, kindly share with a short video clip for us to see how your form behaves from your perspective. 

    I have another question concerning Twilio widget. The drop-down box for selecting countries prefixes has scroll bars and makes it hard for the user to scroll and view the list.

    I have adjusted form width etc. with no luck.

    I have moved this query to a separate ticket to avoid confusion. Kindly wait for my response here.