Questions about form capabilities

  • Profile Image
    Melisha Oakleaf-Wilson 
    Asked on June 22, 2020 at 03:30 PM

    Hi there, can you tell me if you guys have the follow capabilities, please?:

    Must Haves
    ·         HIPAA compliant (or can integrate with HIPAA WP plug-in)
    ·         Custom form building
    ·         Analytics (basic)
    ·         CAPTCHA (or alternative)
    ·         Responses can be sent to select and multiple emails (not a single email)
    ·         Integrate (can embed in an email) with Constant Contact and potential new email provider
    ·         Integrates with payment vendor (Stripe)
    ·         Conditional logic
    ·         Conditional email sending for lead generation
    ·         Responsive design
    ·         Limit number of entries
    ·         Instant notifications
    ·         Entry management
    ·         Easy UX for development and user
    ·         A/B testing
    ·         Surveys
    ·         Polls
    ·         Cart/form abandonment
    ·         Calculations
    ·         Schedule forms
    ·         Multi-page forms
    ·         Signatures
    Thanks so much. Would love to chat on the phone with someone about whether JotForms would be a good resource for us.
  • Profile Image
    Answered on June 22, 2020 at 07:16 PM

    We would like to apologize for any inconvenience for we do not have phone support. The best way that you can contact us about your concerns is here, in our support system, which is available 24/7.

    As for your concern(s):

    — Jotform accounts can be upgraded to enable HIPAA compliance so the forms created under it will become HIPAA compliant.

    — Although we have form templates that you can use, you also have the option to create your form from scratch and customize it to your preference. Depending on the layout that you will be using for your forms, you can also inject custom CSS codes to your forms to style your form aside from the other format and style settings available.

    — When it comes to Analytics, we have our own Form Analytics ( Or, you may also find any of these widgets from the Analytics category helpful —

    — Sending form emails to multiple email addresses is also possible with JotForm. For more information, I would suggest that you refer to this guide — Send-Notifications-to-Multiple-Recipients

    — There are many options you can choose from to embed your form to other platforms, however, I'm afraid embedding the form in an email may just result in a conflict that is based on how the email will render the form elements. But, if you are looking to pass form submission data to Constant Contact, we have an available integration. How-to-Integration-Form-with-Constant-Contact

    — We have a lot of different payment processors you can integrate your form with and Stripe is one of them — How-to-Integrate-Stripe-with-your-Form

    — Setting up conditions in your form is possible with JotForm. We have different conditional logic that you can use — Smart-Forms-Conditional-Logic-for-Online-Forms

    — And yes, sending emails conditionally is also possible with Jotform — How-to-send-to-a-specific-email-address-based-on-a-selection

    — Our forms are mobile responsive by default

    — I'm not sure if you have any specific requirements for limiting submissions, but we also have such a feature.

    — Aside from you can set up email notification in your form so you will receive an email every time your form gets successfully submitted, Jotform also has a mobile app that you can use so you can get notifications whenever you get a submission.

    — You can access form submissions on its own form submissions page which is user-friendly. You can create reports, download the data, or also pass the data to other platforms such as Google Drive, Google Spreadsheet, Dropbox, etc, via integrations.

    — Our forms and our form builder page are very user-friendly. What you put on the builder page of your form is what your users will see when they view or access the form. There are also ways for you to make your form accessible to as many people as possible — How-Can-I-Make-My-Forms-Accessible


    I hope I was able to answer most, if not all, of your questions. Please feel free to contact us again anytime should you have any follow-up questions. You may also open a separate ticket for each of your questions.

  • Profile Image
    Answered on June 24, 2020 at 09:46 PM

    Thank you so much, this was very helpful!

  • Profile Image
    Answered on June 29, 2020 at 11:29 PM

    Hi Mike - I have a few follow-up questions. 

    1. You said you could integrate with Constant Contact, would you be able to do the same with Drip?

    2. What is the price for the top-of-the-line Jotform with HIPAA compliance, upgraded for maximum security?

    3. Do you have access to any of these features?: 

    ·        A/B testing
    ·         Surveys
    ·         Polls
    ·         Cart/form abandonment
    ·         Calculations
    ·         Schedule forms
    ·         Multi-page forms
    ·         Signatures
    Thanks so much!
  • Profile Image
    Answered on June 30, 2020 at 03:05 AM

    1. We do not have a direct integration with Drip. However, it is possible to connect Jotform and Drip via Zapier -

    If you would like we can send a request to our developers for direct integration. However, please note that we would not be able to provide you the exact time when and if this would be implemented. 

    2. HIPAA is available for the Silver and Gold plans. We have monthly, yearly and bi-yearly subscriptions. You can check the account limits and prices on our Pricing page. 

    You can also check Jotform Enterprise -

    3. We have access to almost all of those features. We do not have split testing options, but we have some tools that may help you: 

    Jotform Form Analytics

    Google Analytics Widget

    Zuko Form Analytics App

    You can create Surveys with Jotform -

    For Polls, please check this guide:

    How to Make a Poll using Jotform

    Cart/form abandonment - I'm not exactly sure what do you need. Can you please explain it in more detail? 

    It is possible to perform calculations.

    How to Perform Form Calculation Using a Widget

    Schedule forms - If you want to set reminder emails, please check this guide:

    How to Set Reminder Emails for Your Forms

    It is possible to create multi-page forms. 

    Signatures can also be collected. 

    How to Add an E-Signature to Your Form

    You can create a free account and test our Form Builder.