Unable to login to my account

Hi, I am not able to access my account and the filled out forms are not coming through. I have tried to reset my password but even that email is not coming through. My email is hello@clarityessentialwellness.com.au

Jacinta 

Hi Jacinta,

Happy to help you today.

When I check your username "jchaffey" the account I get does not have any forms in it and hello@clarityessentialwellness.com.au is not registered with us. Meaning there is no account in our records against this email address.

Please provide your email address or username for the account you are referring too. You can also provide us a form URL or ID.

https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

Looking forward to your reply.

Thanks.

Sent from my iPhone
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Hi Jacinta,

I searched our records and have not found anything that pertains to any account under hello@clarityessentialwellness.com.au.

Then I looked anything under username: jchaffey and there are no forms in it.

Perhaps you used a different email address?

Or if you have the Direct Form Url that would help too: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

Awaiting your response.

Best.

I’m so sorry I have found my username.
It’s clarityhairdesign
It still won’t let me log in with my password.
One of the forms is
201011871786049
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Hi there,

Thank you for the information, the username you gave did not recover anything, but with the Form ID#201011871786049, I was able to pull up username: claityhairdesign and this is the email address associated with the account: hello@clarityhairdesign.com, that should be the email you need to use to recover/reset your password.

Here is a Related Guide in Resetting Password: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

I hope that helps.

Best.

Thank you! For all your help. I am in 🙌
Sent from my iPhone
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It used to send me a copy via email now I need to log in each time
Sent from my iPhone
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Hi there,

As your new question is different from the original question. I've created a new ticket for it and will reply shortly on the link below.

https://www.jotform.com/answers/2501354

Thanks.

Hi there, I am unable to log in again. I have used the information we have in this email. It wont even send an email to reset password.
Please help
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Hello there,

I have flushed your login attempts. Can you try to login again?

We will wait for your response.

Still can’t do anything
Sent from my iPhone
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Hi there,

Can you please try to log in using either the user Clarity_hello or email address hello@clarityessentialwellness.com.au.

The account is currently active so it is accessible.

Another thing to try is to use a different browser(Private window/Incognito mode) to either log in or reset the password.

Let us know how it goes.

Best.

Can I just chat on the phone? It’s not working and I feel we can solve this quicker on the phone
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We really apologize for this inconvenience. As of now, we don't have any other means of communication besides this forum. Can you confirm if my colleague's suggestion worked for you?

We will wait for your response,

I have a few different people messaging me so I’m getting so confused
Nothing is working I can’t get in and when I try to reset my password no email comes through to do it
Sent from my iPhone
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Hi jchaffey,

We apologize for the confusion.

I checked your mail log and do not see any emails being sent to you. Can you please try resetting your password again following this link: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

Also, just to clarify, you are trying to log in to hello@clarityhairdesign.com?

Please try to log in to your account in incognito mode or try a different browser.

Let us know how it goes.

I think I’m in!!! Thank you!!!
Sent from my iPhone
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