My clients do not get information on their confirmation email

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    joelrtaub3939
    Asked on August 17, 2020 at 09:40 AM

    My clients are getting a confirmation of their entry to our events they register for using Jotform, but they do not get information on what they entered, as I do.  What have I done wrong on the build?

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    IvayloK
    Answered on August 17, 2020 at 10:49 AM

    You can activate the "PDF Attachment" in the autoresponder. You can check and follow this guide:

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    1597675567chrome_oGWkoqGNlU.png

    So, your respondents will get a PDF attachment (file) with the submission data.

    Please give it a try and let us know if you need any further assistance.

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    joelrtaub3939
    Answered on August 17, 2020 at 11:28 AM
    I do probably not understand how to do this, I have read the instructions,
    but I need it to automatically send this information to whoever enters my
    event. Does it seem to say I need to enter each email??!!?
    Joel
    AlvinDock Diving
    ...
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    joelrtaub3939
    Answered on August 17, 2020 at 11:28 AM
    Also, I am getting this error on a new form I cloned. 1 accessibility
    problem found
    Joel
    AlvinDock Diving
    ...
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    joelrtaub3939
    Answered on August 17, 2020 at 11:28 AM
    https://www.jotform.com/build/202025636821145/settings
    Joel
    AlvinDock Diving
    ...
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    Richie_P
    Answered on August 17, 2020 at 12:38 PM

    I have checked your form and you have not added any field information in your autoresponder email.

    15976819581.png

    I would suggest you create a new autorepsonder email and let us know how it goes.

    Guide:https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

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    joelrtaub3939
    Answered on August 17, 2020 at 01:28 PM
    Can you please send me an example? Why can't it confirm as the email sent
    to me? If I send blank fields how will they know what they signed up for?
    Guess I am stupid, please help ,
    Joel
    AlvinDock Diving
    ...
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    Mike
    Answered on August 17, 2020 at 04:52 PM

    There was a problem with the email content of the autoresponder email.

    We have restored the default email content for your autoresponder email. It should be good now.

    If you notice a similar issue with another email autoresponder, you can:

    1) Delete the old email autoresponder.

    How to Delete Notifications/Autoresponder

    2) Then, simply create a new email autoresponder.

    Setting up an Autoresponder Email