My clients do not get information on their confirmation email

  • joelrtaub3939
    Asked on August 17, 2020 at 9:40 AM

    My clients are getting a confirmation of their entry to our events they register for using JotForm, but they do not get information on what they entered, as I do.  What have I done wrong on the build?

  • Ivaylo JotForm Support
    Replied on August 17, 2020 at 10:49 AM

    You can activate the "PDF Attachment" in the autoresponder. You can check and follow this guide:

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    1597675567chrome oGWkoqGNlU Screenshot 10

    So, your respondents will get a PDF attachment (file) with the submission data.

    Please give it a try and let us know if you need any further assistance.

  • joelrtaub3939
    Replied on August 17, 2020 at 11:28 AM
    I do probably not understand how to do this, I have read the instructions,
    but I need it to automatically send this information to whoever enters my
    event. Does it seem to say I need to enter each email??!!?
    Joel
    AlvinDock Diving
    ...
  • joelrtaub3939
    Replied on August 17, 2020 at 11:28 AM
    Also, I am getting this error on a new form I cloned. 1 accessibility
    problem found
    Joel
    AlvinDock Diving
    ...
  • joelrtaub3939
    Replied on August 17, 2020 at 11:28 AM
    https://www.jotform.com/build/202025636821145/settings
    Joel
    AlvinDock Diving
    ...
  • Richie JotForm Support
    Replied on August 17, 2020 at 12:38 PM

    I have checked your form and you have not added any field information in your autoresponder email.

    My clients do not get information on their confirmation email Image 10

    I would suggest you create a new autorepsonder email and let us know how it goes.

    Guide:https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

  • joelrtaub3939
    Replied on August 17, 2020 at 1:28 PM
    Can you please send me an example? Why can't it confirm as the email sent
    to me? If I send blank fields how will they know what they signed up for?
    Guess I am stupid, please help ,
    Joel
    AlvinDock Diving
    ...
  • Mike
    Replied on August 17, 2020 at 4:52 PM

    There was a problem with the email content of the autoresponder email.

    We have restored the default email content for your autoresponder email. It should be good now.

    My clients do not get information on their confirmation email Image 1 Screenshot 20

    If you notice a similar issue with another email autoresponder, you can:

    1) Delete the old email autoresponder.

    How to Delete Notifications/Autoresponder

    2) Then, simply create a new email autoresponder.

    Setting up an Autoresponder Email