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joelrtaub3939Asked on August 17, 2020 at 9:40 AM
My clients are getting a confirmation of their entry to our events they register for using JotForm, but they do not get information on what they entered, as I do. What have I done wrong on the build?
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Ivaylo JotForm SupportReplied on August 17, 2020 at 10:49 AM
You can activate the "PDF Attachment" in the autoresponder. You can check and follow this guide:
So, your respondents will get a PDF attachment (file) with the submission data.
Please give it a try and let us know if you need any further assistance.
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joelrtaub3939Replied on August 17, 2020 at 11:28 AMI do probably not understand how to do this, I have read the instructions,
but I need it to automatically send this information to whoever enters my
event. Does it seem to say I need to enter each email??!!?
Joel
AlvinDock Diving
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joelrtaub3939Replied on August 17, 2020 at 11:28 AMAlso, I am getting this error on a new form I cloned. 1 accessibility
problem found
Joel
AlvinDock Diving
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joelrtaub3939Replied on August 17, 2020 at 11:28 AMhttps://www.jotform.com/build/202025636821145/settings
Joel
AlvinDock Diving
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Richie JotForm SupportReplied on August 17, 2020 at 12:38 PM
I have checked your form and you have not added any field information in your autoresponder email.
I would suggest you create a new autorepsonder email and let us know how it goes.
Guide:https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email
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joelrtaub3939Replied on August 17, 2020 at 1:28 PMCan you please send me an example? Why can't it confirm as the email sent
to me? If I send blank fields how will they know what they signed up for?
Guess I am stupid, please help ,
Joel
AlvinDock Diving
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MikeReplied on August 17, 2020 at 4:52 PM
There was a problem with the email content of the autoresponder email.
We have restored the default email content for your autoresponder email. It should be good now.
If you notice a similar issue with another email autoresponder, you can:
1) Delete the old email autoresponder.
How to Delete Notifications/Autoresponder
2) Then, simply create a new email autoresponder.