Account downgraded and lost all submissions

I've tried to downgrade to the free plan and have the message saying: You are scheduled to be downgraded to FREE on November 20th, 2020

However only have 500 submissions on my form - have all the rest been deleted?? Surely this should only happen on Nov 20th?

Hi James01.jdg,

Thank you for contacting Support.

Since Free Accounts are only limited to 500 total submissions storage, you were not able to access the rest of the submissions. Please note that no submissions should be lost if you downgrade your account. You can still have your submissions back by upgrading your account. Or if you have downloaded the reports of these submissions.

I have restored your submissions. Before your account downgrades back to free on Nov 20, 2020, please download or export your submissions.

https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once

https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

I hope this helps.

Let us know if you need further assistance.