I’m having issues with my clients not being able to fill out forms

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    ivannamelesi
    Asked on January 15, 2021 at 10:58 AM

    I’m having issues with my clients not being able to fill out forms . It’s asking them to sign in is this normal? Also some were getting errors about PayPal. do i have to have my paypal connected?

    ivannamelesi@gmail.com



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    VincentJay
    Answered on January 15, 2021 at 01:06 PM

    Hello,

    Are you referring to this form? https://www.jotform.com/203422353448148

    1610733914_6001d95aad04c_

    I opened it and I can see the form properly. Could you please share a screenshot of the issue so we can check it further?

    To post a screenshot here on the Support Page, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


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    ivannamelesi
    Answered on January 15, 2021 at 01:22 PM
    It’s when they submit the form says PayPal errors
    Sent from my iPhone
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    VincentJay
    Answered on January 15, 2021 at 02:55 PM

    I am assuming that this is the form with the issue: https://www.jotform.com/203422353448148

    I checked your account and the PayPal is not yet connected to your form.

    1610740233_6001f209c0062_dsb3531.png

    Please follow this guide: https://www.jotform.com/help/391-how-to-integrate-form-with-paypal-personal

    If you're referring to a different form, please let us know. Also, please share a screenshot of the issue so we can investigate it further.

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    ivannamelesi
    Answered on January 15, 2021 at 03:11 PM
    I think it works now. But before my client was going to submit kept saying PayPal error on their side
    Sent from my iPhone
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    VincentJay
    Answered on January 15, 2021 at 04:31 PM

    Thank you for updating.

    Could you please share the error message so we can test it and try to replicate the issue?

    Please follow this guide on how to post an image here in the Support Page: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


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    ivannamelesi
    Answered on January 15, 2021 at 04:55 PM
    Sent from my iPhone
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    jherwin
    Answered on January 15, 2021 at 10:52 PM

    I checked your form: https://www.jotform.com/203422353448148 and I can see that no PayPal account has been entered in the standard PayPal integration.
    1610768826_600261ba3a6cb_PayPal account.Please link your PayPal account for it to work properly.

    Please give it a try and let us know how it goes.

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    ivannamelesi
    Answered on February 02, 2021 at 11:00 AM
    So do you have to have the PayPal connected to it ?
    Sent from my iPhone
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    Bojan_J
    Answered on February 02, 2021 at 02:24 PM

    Greetings.

    Yes, you do need to have a PayPal account to receive payments to your PayPal. After you create an account, you need to enter your PayPal email in the widget, all received funds will be forwarded to your PayPal account.

    Let us know if you have any additional questions.

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    ivannamelesi
    Answered on February 02, 2021 at 02:33 PM
    My clients are getting message even if I don’t need payments
    Sent from my iPhone
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    ivannamelesi
    Answered on February 02, 2021 at 02:33 PM
    I guess what I’m trying to say is that I’ve had people submit the forms and everything worked fine but then I have random people that it doesn’t work for that’s what I’m saying. I don’t ever receive payment from a bad don’t have that set up I don’t even really need that option but I’m just trying to figure out is why they’re getting this message when I don’t need payment from then I take payments from somewhere else
    Sent from my iPhone
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    VincentJay
    Answered on February 02, 2021 at 03:47 PM

    Hello,

    Please let us know if this is the form with an issue: https://www.jotform.com/form/203422353448148

    I checked it again and it is still not connected to your PayPal account. Do you have a PayPal account?

    If yes, add it to the PayPal Account field and click the Save button. After that, please test the form again and let us know if the issue still persists.

    1612298734_6019b9ee455cd_vdas65221.png


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    ivannamelesi
    Answered on February 02, 2021 at 03:55 PM
    Ok but I’f I’m not taking payments on Jotform do I have to have PayPal account connected ? I’ve had clients submit forms before
    With out any
    issues ....
    Sent from my iPhone
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    VincentJay
    Answered on February 02, 2021 at 05:10 PM

    Hello,

    If you do not want to collect the payment, you can delete the PayPal field.

    If you want to still collect information about what products and total price their order, you can use the Purchase Order integration. Please check this guide and see if that would work for you: https://www.jotform.com/help/460-how-to-create-payment-form-with-purchase-order


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    ivannamelesi
    Answered on February 02, 2021 at 05:22 PM
    How to delete PayPal field ?
    Sent from my iPhone
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    jherwin
    Answered on February 02, 2021 at 08:11 PM

    To remove the PayPal integration from your form, please click on the field and click the remove button.
    1612314631_6019f807b4e7b_4JPZJbzNEk.gif

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    ivannamelesi
    Answered on February 02, 2021 at 08:22 PM
    So here’s the thing I don’t have anything
    Like this on my account at all.
    So why are my clients getting the message ....
    Can someone do a test run for me.
    Sent from my iPhone
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    jherwin
    Answered on February 02, 2021 at 09:31 PM

    I guess what I’m trying to say is that I’ve had people submit the forms and everything worked fine but then I have random people that it doesn’t work for that’s what I’m saying.

    Are you facing this issue on the standalone form or on the webpage where you have embedded your form? Could you please provide the webpage URL where you have embedded the form if this issue encounters on your webpage?

    If in standalone form only, please give us the direct form link so we can review it at our end.

    Looking forward to your response.

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    ivannamelesi
    Answered on February 02, 2021 at 10:11 PM
    It only happened on my client . On their side .
    But when I did it works ....
    Sent from my iPhone
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    jherwin
    Answered on February 02, 2021 at 10:17 PM

    Yes, but please provide us the link to the form you're referring to so we can check it. We are probably reviewing the wrong form which is why I am requesting a link from you.

    Looking forward to your response.

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    ivannamelesi
    Answered on February 02, 2021 at 10:33 PM
    https://form.jotform.com/203422353448148
    This is form I sent to my client
    And at the end when she went to submit she received the message ...
    Sent from my iPhone
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    jherwin
    Answered on February 03, 2021 at 02:28 AM

    Looks like you're sending us a screenshot. Please note that we are not receiving screenshots to our support forum when you replied via email. Please open this ticket through a browser and follow this guide: How-to-post-screenshots-to-our-support-forum.

    I also reviewed the form you mentioned and it does not have any payment integration so your users should not see any pop-up payment on the form.

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    ivannamelesi
    Answered on February 03, 2021 at 06:44 AM
    It just Tells them invalid pay Pal account used on their side
    . Idk why...so weird
    Sent from my iPhone
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    Bojan_J
    Answered on February 03, 2021 at 07:54 AM

    I have checked your form:
    https://form.jotform.com/203422353448148

    And it does not have any payment fields in them, so there should be no errors related to PayPal when trying to submit this form.

    Would you mind if we submit your live form directly so we could test it?

    Thank you for your cooperation.

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    ivannamelesi
    Answered on February 03, 2021 at 08:11 AM
    Sure , I’m just saying it’s happened to few clients but not all. Just tells them invalid PayPal account contact owner but idk why.... I never had the PayPal thing In there . You can try yes
    Sent from my iPhone
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    ashwin_d
    Answered on February 03, 2021 at 09:20 AM

    I am sorry for the trouble caused to you. Since your form has no payment tool, your users should not see any error message related to PayPal.

    I have gone ahead and cleared your form cache from here. Please monitor and get back to us if the issue persists. You may also like to share a screenshot of the error message, and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.

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    ivannamelesi
    Answered on February 03, 2021 at 09:33 AM
    Did you try doing the got.to check
    Sent from my iPhone
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    ivannamelesi
    Answered on February 03, 2021 at 09:33 AM
    Now this has nothing to do with me having the free version correct?
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    ashwin_d
    Answered on February 03, 2021 at 10:44 AM

    No, this is not related to you having free account.

    I would suggest you to please monitor and get back to us with a screenshot if the issue persists.

    We will wait for your response.