Form over quota - upload space limit

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    spyder.oneil
    Asked on February 05, 2021 at 04:16 PM

    Hi!

    I just got notification that I exceeded my storage. If I deleted all my form responses, would that clear out my storage? Or is that an accumulative storage amount that exists regardless of if the information is still stored or not?


    Thanks!

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    Jovanne_A
    Answered on February 05, 2021 at 08:24 PM

    Hi, thank you for contacting support.

    As per checking, there are still submissions with attachments on your forms. As checked, your uploaded files already reached 104.63 MB right now, which is beyond the subscription's upload space limit of 100MB only (for FREE accounts).

    There are two ways on how to lift the over-limit status of the account. You may either upgrade to a paid plan with higher upload space allocation or delete the existing submission that has uploaded files in it.

    If you choose the second option, you can free up your account's upload space utilization by manually deleting the submissions that have file attachments in them. However, be mindful that this process cannot be undone.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So, I strongly urge you to make a backup copy of your Submission Data just if you'd still need them in the future. There are plenty of ways to do that. Feel free to pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    I hope this helps. Let us know if you have further questions.

  • Profile Image
    spyder.oneil
    Answered on February 06, 2021 at 10:22 PM
    Hi,
    So I followed the steps, deleted forms then deleted them out of the
    trash....and my storage limit still shows the same 105mb/100mb. I didn't
    delete *all* of the submissions, however, I did delete more than half that
    had photos uploaded. Which should have brought down the 105mb
    significantly. Any ideas on what I'm missing?
    ...
  • Profile Image
    Carlos_C
    Answered on February 06, 2021 at 10:28 PM

    Hello There!

    Thank you for your message.

    I already fix the issue and now the storage is 40.26MB.

    You can see the usage here https://support.jotform.com/myaccount/usage