My LINK to my adopt application isn’t working

I NEED the LINK to work for my Rescue adopt application:

https://form.jotform.com/GFS_nj/ADOPT_FOSTER_Application

please check this immediately & FIX this issue.

GFS_nj

Joyce Sefkind

862-200-1288

dogsrescuenow@gmail.com

Hello Joyce,

I have checked your form and it is working as expected.

Please try a different browser or incognito mode and let us know if the issue persists.

I have cleared your form cache from the server as well.

I cannot access my JotForm FORMS on my cell phone App link -
What’s going on??
Joyce
dogsrescuenow@gmail.com
*This is what I get when I try to login via my cell phone JotForm app -
12/14/21
*See attachment
Please advise ASAP!!
This is my JotForm LINK to one of my forms that is working:
https://form.jotform.com/GFS_nj/ADOPT_FOSTER_Application
...

Hello Joyce,

May we ask what make and model of your mobile device?

Kindly try to uninstall and reinstall the Jotform app to see if it fixes the issue.

I tried to reinstall the cellphone appl I’ve been using for YEARS on Apple
model 6S
It didn’t work!
Please see attached screenshot!
...

I’ve been using my cell for years with no issues.
My cell is an Apple 6S model.
I tried to reinstall JotForm cell phone app
Didn’t work!
Then when instructed to use a code sent to my email - BOTH codes I wss sent
didn’t work — and now I CAN’T use any code to verify my account — says I
tried too many times to login — and I have to wait 2hrs to retry!
What is going on with your cell phone appl?
I can only access my JotForm forms on my laptop.
PLEASE fix this issue. I NEED cell phone access to my forms - STAT!
...

Hello,

If you are attaching files for us to see through email they will not appear for us here, you need to go visit the ticket directly and post them there.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

I also notice that you are posting from an account with no forms on it, are you by chance logged into the wrong account? geraldine.foundation@yahoo.com is the email associated with the account of the form you've linked.

I’ve been using my cell JotForm app for years.
I just clicked on the JotForm icon app — login came up automatically - PW
came up
I can access my JotForm account on my laptop:
GFS_nj
I get notices of submissions to dogsrescuenow@gmail as well as
geraldine.foundation@yahoo.com
...

Hi Geraldine,

May we ask for a screenshot of what it shows when you try to log in?

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

I was able to find your account under ger**dine.found**ion@yahoo.com.

It is active and in good standing.

We will wait for your response.

Whats the point of a NOreply email - when I'm trying to reach SUPPORT!!!
...

Please help us understand the issue better by sharing a screenshot from your phone. This is so we can see the issue from your perspective. Here's how-to-Post-Screenshots-to-Our-Support-Forum.

We look forward to your reply.

I have downloaded screenshots showing all the messages I received when I
tried to login to the JotForm app on my cell phone.
I’ve been using the cell phone JotForm app for years with no issues - on
the Apple 6S iPhone I am using.
Now — I cannot access my JotForm acct on the same cell phone.
I don’t know what to do. 7 Screenshots were sent to your site that we can
download screenshots.
You responded to my email asking me to DOWNLOAD SCREENSHOTS.
I had already submitted the 7 screenshots to illustrate the login,
verification and change of password request issue I was having.
Nothing worked.
Can you PLEASE FIX THIS ISSUE ASAP?
...

I'm sorry but screenshots sent via email doesn't reach our support system. Please follow this guide to resend them.

I HAVE followed instructions and sent - downloaded 7 screenshot already -
TWICE!!
Can’t you just TRY ZTO LOGIN using a JotForm cell phone app to my account??
Won’t THAT be the simple way to see what a mess it is right now!
...

The screenshot sent via email doesn't reach our support system as mentioned in the previous replies. Please send them by going navigating to this ticket (here). Or follow this guide: -How-to-Post-Screenshots-to-Our-Support-Forum

I'm afraid but can only log in to your account using the browser. We can't log in to the app using your account.