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Joyce SefkindAsked on June 22, 2021 at 7:02 PM
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JoyceReplied on June 22, 2021 at 7:05 PM
I NEED the LINK to work for my Rescue adopt application:
https://form.jotform.com/GFS_nj/ADOPT_FOSTER_Application
please check this immediately & FIX this issue.
GFS_nj
Joyce Sefkind
862-200-1288
dogsrescuenow@gmail.com
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Sam_GReplied on June 23, 2021 at 4:19 AM
Hello Joyce,
I have checked your form and it is working as expected.
Please try a different browser or incognito mode and let us know if the issue persists.
I have cleared your form cache from the server as well.
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dogsrescuenowReplied on December 14, 2021 at 12:11 AMI cannot access my JotForm FORMS on my cell phone App link -
What’s going on??
Joyce
dogsrescuenow@gmail.com
*This is what I get when I try to login via my cell phone JotForm app -
12/14/21
*See attachment
Please advise ASAP!!
This is my JotForm LINK to one of my forms that is working:
https://form.jotform.com/GFS_nj/ADOPT_FOSTER_Application
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Sam_GReplied on December 14, 2021 at 1:41 AM
Hello Joyce,
May we ask what make and model of your mobile device?
Kindly try to uninstall and reinstall the Jotform app to see if it fixes the issue.
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dogsrescuenowReplied on December 14, 2021 at 3:33 PMI tried to reinstall the cellphone appl I’ve been using for YEARS on Apple
model 6S
It didn’t work!
Please see attached screenshot!
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dogsrescuenowReplied on December 14, 2021 at 3:44 PMI’ve been using my cell for years with no issues.
My cell is an Apple 6S model.
I tried to reinstall JotForm cell phone app
Didn’t work!
Then when instructed to use a code sent to my email - BOTH codes I wss sent
didn’t work — and now I CAN’T use any code to verify my account — says I
tried too many times to login — and I have to wait 2hrs to retry!
What is going on with your cell phone appl?
I can only access my JotForm forms on my laptop.
PLEASE fix this issue. I NEED cell phone access to my forms - STAT!
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Parker JotForm SupportReplied on December 14, 2021 at 6:15 PM
Hello,
If you are attaching files for us to see through email they will not appear for us here, you need to go visit the ticket directly and post them there.
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
I also notice that you are posting from an account with no forms on it, are you by chance logged into the wrong account? geraldine.foundation@yahoo.com is the email associated with the account of the form you've linked.
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dogsrescuenowReplied on December 14, 2021 at 9:55 PMI’ve been using my cell JotForm app for years.
I just clicked on the JotForm icon app — login came up automatically - PW
came up
I can access my JotForm account on my laptop:
GFS_nj
I get notices of submissions to dogsrescuenow@gmail as well as
geraldine.foundation@yahoo.com
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Sam_GReplied on December 15, 2021 at 1:40 AM
Hi Geraldine,
May we ask for a screenshot of what it shows when you try to log in?
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
I was able to find your account under ger**dine.found**ion@yahoo.com.
It is active and in good standing.
We will wait for your response.
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dogsrescuenowReplied on December 15, 2021 at 7:44 PMWhats the point of a NOreply email - when I'm trying to reach SUPPORT!!!
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Sonnyfer JotForm SupportReplied on December 15, 2021 at 9:34 PM
Please help us understand the issue better by sharing a screenshot from your phone. This is so we can see the issue from your perspective. Here's how-to-Post-Screenshots-to-Our-Support-Forum.
We look forward to your reply.
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dogsrescuenowReplied on December 16, 2021 at 1:00 AMI have downloaded screenshots showing all the messages I received when I
tried to login to the JotForm app on my cell phone.
I’ve been using the cell phone JotForm app for years with no issues - on
the Apple 6S iPhone I am using.
Now — I cannot access my JotForm acct on the same cell phone.
I don’t know what to do. 7 Screenshots were sent to your site that we can
download screenshots.
You responded to my email asking me to DOWNLOAD SCREENSHOTS.
I had already submitted the 7 screenshots to illustrate the login,
verification and change of password request issue I was having.
Nothing worked.
Can you PLEASE FIX THIS ISSUE ASAP?
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Sonnyfer JotForm SupportReplied on December 16, 2021 at 2:11 AM
I'm sorry but screenshots sent via email doesn't reach our support system. Please follow this guide to resend them.
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dogsrescuenowReplied on December 16, 2021 at 8:33 PMI HAVE followed instructions and sent - downloaded 7 screenshot already -
TWICE!!
Can’t you just TRY ZTO LOGIN using a JotForm cell phone app to my account??
Won’t THAT be the simple way to see what a mess it is right now!
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Sonnyfer JotForm SupportReplied on December 16, 2021 at 9:37 PM
The screenshot sent via email doesn't reach our support system as mentioned in the previous replies. Please send them by going navigating to this ticket (here). Or follow this guide: -How-to-Post-Screenshots-to-Our-Support-Forum
I'm afraid but can only log in to your account using the browser. We can't log in to the app using your account.