Limit not refreshing after deleting and removing from trash

i have remove trash. but memory not cleared up

I did check your account and found that you still have 131.94 MB of uploads which is more than the allowed upload limit of free plan which is 100 MB. That is the reason why your account is still over quota and forms are disabled. Here are the list of form and uploaded files:

E-Proposal -   Submissions: 26  Uploads: 59 

E-Proposal Registration -  Submissions: 23  Uploads: 37 

Faizul Ridzuan Webinar -  Submissions: 2  Uploads: 5 

I would suggest you to please delete few more submissions which has file attachment to free up your upload space utilization. The following guide should help you how to delete submissions from form and trashed entries section as well: https://www.jotform.com/help/377-how-to-delete-form-submission-data/

Hope this helps.

Do get back to us if you have any questions.

i have deleted 450 submissions before this. please help to check again

Please note that you need to delete the submissions which has file attachment. I did check your account again and the current upload space utilization is at 131.94 MB.

I would suggest you to please delete submissions which has file attachment and also delete them from the "trashed entries" section as well to clear your upload space.

Hope this helps.

Do get back to us if you have any questions.

Please reactivate my form. Why didnt it automatically clear n reactive? I have been using jotform for 3 years but never seem to improve on this. Please be transparent with me why is it not automatic

It looks like the count has automatically reset.

The upload space on your account is now at 69 MB.

Look guys. Please recheck n test the form first before telling me the count is reset. Form still cant be used.

Dear KhalisJamil2,

Thank you for your reply.

I have checked your account and can see that there is a sufficient amount space in your account - 69 MB which as you can see in the price plan should be sufficient for a free account.

You are also able to confirm this by looking at your total usage for the month: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/

I have also cleared you cache and tested your forms which now appear to be working

If you have any further questions please let me know

Kind regards,

Francis

same case. remove inbox n trash but not storage automatically reduced

why is this issue never been fixed????

been more than 2 yrs already

suppose u delete n empty trash then memory is reduced. simple as that

Hello Khalis,

Thank you for reaching out to Jotform Support. I understand how frustrating this is for you. After checking, your account is no longer overlimit, the form should be accessible now. In the future, if you will delete submissions make sure to also delete it from trash to free up some space:

If this has not reduced, you can clear cache to eliminate minor bugs. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

Keep us updated and let us know if you need any more help.