What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am receiving blank notifications

    Asked by minalinsight on May 10, 2016 at 12:24 PM

    Hi ,

    I have a form set up called "General newsletter" and I am receiving blank notifications for that form. When I test the form it works fine. Please help.

     

    Page URL:
    http://www.insight2wealth.com/ 

    Screenshot
    receiving form set and a
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 10, 2016 at 01:51 PM

    I have tested your form and email address that I entered inside of your form was sent successfully to your email address. You can also see it inside of Inbox folder on your account.

    Inside of this guide you can find how to view your email history or logs:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Considering that your email field is not required, your users probably submitted your form without entering any data. You can prevent them to submit blank form by making your field required. To do that inside of your Form builder select your email field and click on Required option. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by minalinsight on May 10, 2016 at 02:27 PM

    What is this thing?? I found this in browse activity for my account history.

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 10, 2016 at 03:39 PM

    That's a log of your Email History for you to view and track the details of emails sent out from your account to and from you via your forms from users after they hit our servers.

  • Profile Image

    Answered by minalinsight on May 10, 2016 at 03:55 PM

    But I did not send out that email and I even don't know who is Joe morales, luxury real estate advisor. Can you please take a look in detail asap and let me know? Not sure whats going on. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 10, 2016 at 04:32 PM

    That is Autoresponder email that is set inside of your form http://www.jotform.us/form/61055511548149.

    Autoresponder email is automatically sent to your users once your form is submitted. If you do not want that Autoreponder is sent to your users once they submit your form, you can delete Autoresponder email from your form. Inside of this guide you can find how to do it:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by minalinsight on May 10, 2016 at 05:10 PM

    I did not set that up and that is not even my business? Can anybody explain who set that up? This is really disappointing. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 10, 2016 at 05:28 PM

    Does someone have access to your account? If so maybe they have added Autoresponder email to your form. I have checked Form Revision History of your form and I saw that your form was updated today. 

    https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    Did you cloned that form to your account? If original form had same Autoreponder email, your cloned form will also have it. 

    Feel free to contact us if you have any other questions.