What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot add Paypal in the form because it says that I already have one

    Asked by ChecMark on July 18, 2016 at 04:03 PM

    Cannot add PayPal because it says that I already have a payment option on the Membership Form, but I don't. 

    Page URL:
    https://www.jotform.com//?formID=61996363957273

    adding paypal membership form payment option
  • Profile Image
    JotForm Support

    Answered by Welvin on July 18, 2016 at 05:13 PM

    You can only add one payment integration in the form. You have the "Membership Type" in the form which is a Purchaser Order Tool. You have to remove that in order to be able to add Paypal. 

  • Profile Image

    Answered by ChecMark on July 19, 2016 at 08:45 AM
    Sorry. I am confused. I need the three types of memberships to subscribe to and then payment by PayPal. What am I missing?

    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 19, 2016 at 11:33 AM

    We have different payment integration as you can see under the "Payment Fields" section, you can only add ONE of it in your form.

     

    In your case, you have added "Purchase Order" in your form, you cannot add another payment field like Paypal on the same form:

     

    Usually the Purchase Order payment field is designed for users who would still like to setup product listing but the payment method to charge their users is manual, either they ask their user to pay via check, wire transfer, bank transfer and the likes.

    If you wish to change the "Purchase Order" to a Paypal payment field, simply delete the purchase order. Here's a quick step by step:

    1. First, click the "Delete" button on the payment field.

    2. It will then ask you if you want to keep your products, click "Yes" if you like to:

    3. After than, drag the "Paypal" payment field you want to add in your form. Here's a screencast:

     

     

    To learn more about setting up your order form, you can check this guide: 

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    If you want to setup multiple payment methods, then you can check this guide: 

    https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form 

     

    I hope that helps.