How to use Custom Domains with Jotform

Last Update: August 30, 2016

Let's assume that your website is mycompanydomain.com and you want to use subdomain forms.mycompanydomain.com for your forms, for example:

http://forms.mycompanydomain.com/form/1234567890

In order to accomplish this, please follow these steps:

Warning: If you are not familiar with DNS, please contact with your DNS/Hosting provider before changing your DNS.

1. To use your own domains with Jotform, add a DNS record:

Add a CNAME record which points to custom.jotform2.com with your domain or subdomain.

For the example above, here is how it will look like in the DNS record: 

forms.mycompanydomain.com CNAME custom.jotform2.com

2: Now, instead of using the regular form URL you got from our Publish section.
http://www.jotform.com/form/1234567890

You will be able to load the form with a customized domain:

http://forms.mycompanydomain.com/form/1234567890

Your DNS settings will indicate the browser that the real location of the form is at our domain http://www.jotform.com/

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Note: HTTPS (SSL) is currently not supported.


41 Comments...


   
Ignacio Lago (February 17, 2012 at 10:49 AM)

I just want to know if this could be applied, in the future, to image resources too. Because if I have a "photo upload field" in a JotForm, my client receives a jotform.com link to download it from.

A way to configure the domain for the links would be a big point and truly appreciated.

Thank you.

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Евгений и Галина (February 17, 2012 at 11:43 AM)

ничего не понятно, к сожалению

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Ольга (February 17, 2012 at 11:49 AM)

Очень жаль, что невозможно понять ничего с гугловским переводом

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Rodolfo Siles (February 17, 2012 at 12:59 PM)

With the changes in .com, can we use the .us instead?

Thanks and keep up the great job you guys are doing!

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Regi (February 17, 2012 at 01:10 PM)

Thanks for this new solution. Good job!


   
Chris B (February 17, 2012 at 01:31 PM)

What do we have to do on the Jotform side to get this to work from within the interface. OR is this just a manual change that can be made when embedding or linking to our Jotforms?

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Marcel (February 17, 2012 at 02:17 PM)

What if I need to have several forms in my domain? Are the same steps from above?

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Marcel (February 17, 2012 at 02:19 PM)

Also. It is possible or will be to configure some SPF records to improve delivery from jotform using our domain?

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ahmed salama (February 17, 2012 at 04:59 PM)

i have a domain on godaddy, is it doable on there?

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Chase Holden (February 17, 2012 at 07:43 PM)

This is not working. I get an error from Cloudflare's Name servers are not set up correctly.

Also, does this CNAME alias work with secure forms (https)?

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arthurshurn (February 17, 2012 at 10:23 PM)

I created the CNAME just as you indicated. forms and custom.jotform2.com in my Domain.

Then tried a form http://forms.shurn.com/form/20381429040 I get an error page. Does it matter if I had created a shortcut url? I did this six hours ago and it is still not working. I have created CNAME records in the past for other things. Is this service working?

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Bert (February 18, 2012 at 04:45 AM)

Https:// gives a security warning!.

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BJ Berli (February 20, 2012 at 10:51 PM)

What considerations or changes if any are necessary for those using the source code for a form? I notice references to jotform.com/uploads or .../images.
Thanks.

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nioda-treasurer (February 29, 2012 at 10:34 PM)

I been using and configuring DNS for years, so I can see how this works. It may have helped with the recent take-down, although the IP address is still reliant on a jotform domain, in this case jotform2.com. In the event of another take-down are you just relying on the issuer of the notice not being smart enough to associate jotform.com and jotform2.com?

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willfarrinterpreting (March 21, 2012 at 10:21 AM)

My hosting service say that a CNAME must end with a period. So I tried that. Didn't work. My hosts support asked if URL forwarding was an option. Is it?

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jgerace (April 13, 2012 at 06:04 PM)

I set up the CNAME and that part works fine but my question is: On the jotform edit page at the top if you select embed and enter your new custom url it says saved but it does not appear on any of the selections including email. It still shows jofform instead of the custom url.

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saaart (October 02, 2012 at 01:50 AM)

This was working with my domain the last week but now I see that it is not working. What to do?

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acizninja (December 04, 2012 at 02:23 PM)

Hi,

How to change url form like this:
http://forms.shurn.com/arthurshurn/reunion2012

Thanks before

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oseo5510 (August 26, 2013 at 06:24 PM)

with jotform, there is ALWAYS a solution. this is my motto for you guys.

now with this feature, we can run a completely smooth and independent as well as professional html5 web app instead of our full site and just link it to proper custom urls on our own domain.

JOTFORM, IDARKTECH, EVERYONE HERE, YOU GUYS JUST VERY SOLIDLY ROCK!

THANKS AS ALWAYS (:

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abcmanagement (September 03, 2013 at 11:05 AM)

Can I get more details on steps? Here is only step1 and step 2. I do not know how to do the step 1 or 2 at all.

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PerfilPINK (March 24, 2014 at 08:55 PM)

Where do I add a DNS record?

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PerfilPINK (March 24, 2014 at 09:21 PM)

I have my domain but I need more instructions to use my domain.
I do not understand where do I have to go to insert the DNA and CNAME etc.
Please help me.

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kikirikey (April 04, 2014 at 10:43 AM)

Is this option valid for secure forms ?
I read above SSL is not supported, is this been improved now?

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oaerdts (May 25, 2014 at 06:46 AM)

Works like a charm.. Thx


   
ilober (July 01, 2014 at 06:02 PM)

A Jotform user (client of mine) has their domain registered with GoDaddy. It is hosted by another company using the host's nameservers. I set up a CNAME entry on GoDaddy earlier today for forms.myclientdomain.com. I know the CNAME is set up correctly but it's not resolving. I know too that it can take 24-48 hours to resolve. Please verify that it's possible to add CNAME records with the registrar yet still host the primary domain elsewhere.


   
ilober (July 01, 2014 at 06:05 PM)

Please disregard my last post. The hosting company confirmed that it has to be done through them since the primary domain's DNS is pointing to their servers.


   
iParadigms (August 04, 2014 at 01:26 PM)

I have a Jotform Pro account, so my URLs are http://form.jotformpro.com/form/1234567890 or http://www.jotformpro.com/form/1234567890. Would I still use custom.jotform2.com as the URL to point to or should I point it to http://form.jotformpro.com. Using my form number in the URL custom2 domain does not work.

Wi

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swetor (January 06, 2015 at 05:37 PM)

I would like to say that I cannot change or edit the first part of the address http://www.jotformeu.com/swetor/group. Only the subdomain of the form(group here).
Is this not available anynmore?

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woodburywaves (April 28, 2015 at 05:29 PM)

Is it possible to change our username? I'm trying to create a custom URL link, but I need the link to say "woodbury" and not "woodburywaves". Please advise. Thank you!

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jaredb_gtn (July 22, 2015 at 05:20 PM)

Are there any plans for SSL support with custom domains?

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bugra_cc (July 29, 2015 at 04:16 AM)

Custom Domain function is a great but SSL support is essential! I hope you guys can figure this out soon and be even more amazing!

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Jared (August 31, 2015 at 10:21 AM)

Agreed - SSL with custom domains is a must!


   
ingenuitycc (September 03, 2015 at 07:39 AM)

Another vote for the SSL w/ custom domains (critically important)!!!!!!

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secumd (March 11, 2016 at 01:29 PM)

I have added CNAME record to DNS but still cannot change the URL to include my custom domain. The only part of the URL (in Direct Link, under Publish menu) that is not grayed out is the form name (everything to the right of the "/").

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SuportePink (March 22, 2016 at 07:08 PM)

I followed the instructions, it is working to open Jotform with the new subdomain, but the forms still have the JOTFORM in the name:
https://form.jotform.com/60817226164959

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jhoelker (March 28, 2016 at 12:28 AM)

I'm using site5 and still having difficulty making this work. Any help?

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sourcerie (April 14, 2016 at 01:23 PM)

I've successfully added the new DNS, but how do I do step 2, that is, change the name of the jotform URL so that it's http://forms.my-company-domain.com/form/1234567890? Within jotform, "publish" only changes form's name from jotform.com/numbers to jotform.com/form_name.

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mpressivewebdesign (May 30, 2016 at 07:29 AM)

I did step 1 (added CNAME) but I get stuck at step 2 (change JotForm url)
How do I change the form URL? It only lets me customize it with a username. Trying to use my own domain.

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walsonpr (June 30, 2016 at 06:00 PM)

Hi

I use custom domains with jotforms and it all works fine. What I would like to do is use the same process for viewing reports. Is it possible?

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trinypl (July 03, 2016 at 03:39 AM)

Hello, does it work also with forms stored in EU (at jotform.eu)?

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MSMUwebmaster (July 07, 2016 at 09:13 AM)

Now that all forms are default to SSL, how can I use custom domains? I do not see a way to turn off SSL for forms when I publish.

https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

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