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How to use Custom Domains with Jotform

How to use Custom Domains with Jotform

Let's assume that your website is mycompanydomain.com and you want to use subdomain forms.mycompanydomain.com for your forms, for example:

http://forms.mycompanydomain.com/form/1234567890

In order to accomplish this, please follow these steps:

Note: HTTPS (SSL) is not supported.

Warning: If you are not familiar with DNS, please contact with your DNS/Hosting provider before changing your DNS.

1. To use your own domains with Jotform, add a DNS record:

Add a CNAME record which points to custom.jotform2.com with your domain or subdomain.

For the example above, here is how it will look like in the DNS record: 

forms.mycompanydomain.com CNAME custom.jotform2.com

2: Now, instead of using the regular form URL you got from our Publish section.
https://www.jotform.com/form/1234567890

You will be able to load the form with a customized domain:

http://forms.mycompanydomain.com/form/1234567890

Your DNS settings will indicate the browser that the real location of the form is at our domain https://www.jotform.com/


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  • ahmadalani

    I tried this today.
    I am faced with two problems. First, the "Take Photo" widget do not work, and sharing responses link do not load the responses.

    Please advise

  • GuillermoGRS

    at the time of editing that answer is not required because when the approver receives it he can not edit it and it appears empty and if it is required, the form could never be sent.
    the edition of the form reaches the person that is written in "aprobador del viaje" so if it has arrived it means that this field was filled in but when it arrives it appears empty

  • GetCustomUnis

    If our domain has its own SSL certificate, does this still cause an issue? We want to use our branding while also providing our customers with the ability to make secure misc credit card payments toward their order through a Jotform. I am contemplating the best way to send a secure link to the customer - directly to the form with our domain (obviously that is appearing as not supported) or embed the form on a page on our site.

  • gmyer

    It's a shame this is not supported. I'm going to delete my cname record that I added as I am not changing my DNS provider.

  • saracens

    The problem with this is now Chrome flags up "Not secure .." since HTTPS is not supported.

  • themurphygroup7

    I was able to create the CNAME record in my DNS settings in unbounce, however the publish settings for my form on jotform isn't giving me the option to utilize this feature. I've triple checked the points to record too!

  • stuess

    These instructions really don't go into to much detail about anything. Im a computer guy and still not following what is going on. Even after I feel like i followed the guide it still doesn't work. Can I get some help, we are in a time crunch and need this done soon as possible.

  • mgalkovsky

    Need SSL soonest.

  • BxClinic

    Are there any plans to support ssl - this really is becoming a standard now, and many other SAAS providers (Zoho, for example) are enabling SSL when they provide a CNAME domain solution like this.

  • Charlene Hart

    Hello
    My phone keeps asking me if I want to submit a form that says form is not secure
    Please help
    This continually occurs.

  • AlazkanApps

    Thank you I was able to complete this function. However when I attempt to access the form my browser gives me a warning saying its not private, while I know how to bypass this no client or public would know how to do so nor would they bypass it. Any suggestions for me?

  • lansingparty

    Questions regarding these instructions:
    1. Platform is Weebly, a "host" section is required can you indicate what is required to be entered here?
    2. If the domain is www.xyz.com then the example would be:
    http://forms.xyz.com/form/1234567890
    3. Nothing additional would need to be done on the domain itself correct? Simply add the CNAME then when using a link to share we would use: http://forms.xyz.com/(form link)?

  • Oldfieldagency

    this is not working for me. I cannot update my forms in jotform to include my domain name. Please help

  • goblehpg

    Is there any way to do this (or something similar) but have HTTPS supported?

  • multiv

    Why is there no support on HTTPS?

    How do I get another old http connection because have the DNS setting as above is already done. It doesn't work if I forms.mycompany.nl do is sent back to https://eu.jotform.com/myforms

    I remember that this was not a problem in 2012, what's changed exactly?

  • SouthernAthletics

    can you all post a video showing us how this is done?

  • lapordiriankara

    how to make form layout on the right side or left side ? because i tried to apply many theme whose has right or left layout, and install to my form. but the result still same, in the center..

  • himanshualexis012

    Does it support HTTPS now?

  • blueswellmarketing

    forms.blueswell.com/guest-housekeeping-reviews/

    Not working, any help?

  • bandwango

    Is HTTPS supported now?

  • bugra_cc

    It's been soo many years and I'm still waiting for https support for this :(

  • samh93

    Will this still work for UK domains? (.co.uk)

  • hannahevans

    I am having difficulties with Stage 2 - I have added the CNAME correctly - but I can't seem to see how I can then change the name of my form - as it still maintains the jotform prefix and only allows me to change the end part.

    Also, as we are taking payments on some of our forms, are we best not to change the domain names from a SSL point of view?

    Thanks in advance!

  • jamessuccess

    do you have a step by step tutorial on how to tdo this please?

  • miamiopentour

    Followed instructions correctly and not using SSL. Help?

  • Cathy

    As SSL is not supported if we use own domain, I would like to ask if my website is SSL encrypted and I create a sub-domain for the form, will the form then be SSL encrypted because my website is encrypted?

    Thanks.

  • cathywong

    Hi under which price plan can I customised the domain? Thanks.

  • Shorten URLs

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  • jimmykohcy

    Hi, is this method still valid?

  • dimaxpab

    Is it possible to do with a link purchased from google domains but not set up with a website?

  • syncadmin

    Today, Wix, squarespace, pagecloud, zoho, all provide group SSL certs (Wix in beta testing). Why can't jotform support ssl in this way. Zoho does this exact thing with custom domains and SSLs it up in 3-5 business days.

  • tipsyphoto

    I have followed instructions tho it seems to be directed to the homepage www.jotform.com

  • MSMUwebmaster

    Now that all forms are default to SSL, how can I use custom domains? I do not see a way to turn off SSL for forms when I publish.

    https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

  • trinypl

    Hello, does it work also with forms stored in EU (at jotform.eu)?

  • walsonpr

    Hi

    I use custom domains with jotforms and it all works fine. What I would like to do is use the same process for viewing reports. Is it possible?

  • mpressivewebdesign

    I did step 1 (added CNAME) but I get stuck at step 2 (change JotForm url)
    How do I change the form URL? It only lets me customize it with a username. Trying to use my own domain.

  • sourcerie

    I've successfully added the new DNS, but how do I do step 2, that is, change the name of the jotform URL so that it's http://forms.my-company-domain.com/form/1234567890? Within jotform, "publish" only changes form's name from jotform.com/numbers to jotform.com/form_name.

  • jhoelker

    I'm using site5 and still having difficulty making this work. Any help?

  • SuportePink

    I followed the instructions, it is working to open Jotform with the new subdomain, but the forms still have the JOTFORM in the name:
    https://form.jotform.com/60817226164959

  • secumd

    I have added CNAME record to DNS but still cannot change the URL to include my custom domain. The only part of the URL (in Direct Link, under Publish menu) that is not grayed out is the form name (everything to the right of the "/").

  • ingenuitycc

    Another vote for the SSL w/ custom domains (critically important)!!!!!!

  • Jared

    Agreed - SSL with custom domains is a must!

  • bugra_cc

    Custom Domain function is a great but SSL support is essential! I hope you guys can figure this out soon and be even more amazing!

  • jaredb_gtn

    Are there any plans for SSL support with custom domains?

  • woodburywaves

    Is it possible to change our username? I'm trying to create a custom URL link, but I need the link to say "woodbury" and not "woodburywaves". Please advise. Thank you!

  • swetor

    I would like to say that I cannot change or edit the first part of the address http://www.jotformeu.com/swetor/group. Only the subdomain of the form(group here).
    Is this not available anynmore?

  • iParadigms

    I have a Jotform Pro account, so my URLs are http://form.jotformpro.com/form/1234567890 or http://www.jotformpro.com/form/1234567890. Would I still use custom.jotform2.com as the URL to point to or should I point it to http://form.jotformpro.com. Using my form number in the URL custom2 domain does not work.

    Wi

  • ilober

    Please disregard my last post. The hosting company confirmed that it has to be done through them since the primary domain's DNS is pointing to their servers.

  • ilober

    A Jotform user (client of mine) has their domain registered with GoDaddy. It is hosted by another company using the host's nameservers. I set up a CNAME entry on GoDaddy earlier today for forms.myclientdomain.com. I know the CNAME is set up correctly but it's not resolving. I know too that it can take 24-48 hours to resolve. Please verify that it's possible to add CNAME records with the registrar yet still host the primary domain elsewhere.

  • oaerdts

    Works like a charm.. Thx