Why are some of my forms disabled?

What happen to my forms from my previous clients? these are all active paying clients why did you delete them?????????????????

Hi purfectcorp,

Thanks for reaching out to Jotform Support. I'm really sorry that this is happening. I checked your account and saw that you're currently subscribed to our Starter (Free) plan. Note that for Starter plan, you're limited to 500 total submission storage. After the downgrade, old submissions will be automatically deleted to give way for new submissions.

You can restore deleted submissions when you upgrade to a higher-tier plan. As for the forms shown in your screenshot, they're not deleted. They're disabled, that's why you cannot view them. You can also check out this page about Understanding Your Account Usage and Limits. If you'd like to upgrade, let me show you how to do that:

1. On your My Forms page, click on Pricing right before your Profile Photo/Avatar.

2. On the Pricing page, you can see the features for each plan. Choose and click on the plan you want.

3. Choose your preferred Payment Schedule and Payment Method.

4. Tick the I agree to the Terms of Service checkbox, and click on Continue.

If you choose to pay by Credit/Debit Card, clicking on Continue will open the Credit Card Information window. Enter your card details and click on Complete to make the payment.

If you choose PayPal, you'll be redirected to the PayPal payment page. 

Reach out again if you have any other questions.

I dont care if its disable i just need access to the information i dont even use those forms can you just put my forms in form file and erase all the other ones. i dont use all those forms but i need my clients info from the old forms

Hi purfectcorp,

Thanks for reaching out to us for help. I understand how frustrating this is for you, I checked your account, and you have been in Starter plan since October last year. And after downgrading, as what my colleague mentioned above, old submissions will be automatically deleted to give way for new submissions. If you wish to restore deleted submissions, you can upgrade your plan then export your data needed from those disabled forms.

We have a guide about How to Download the Submission Files and How to Download Form Submissions as Excel/CSV/PDF that you can check out.

Let us know if you have any other questions.

i was never told this and i dont have more then 500 submissions. Can you put all my submissions in one form . i only use 3 forms the other ones i was just testing but i need the information. i dont need all those forms

Hi purfectcorp,

Thanks for getting back to us. Your Total Submission Storage is currently at 503 / 500, and exceeding this limit will delete the oldest form entry to make room for the new submission. You can also verify it in the Total Usage section on your account's Usage page.

Unfortunately, we cannot comply with your request to consolidate all of your submissions into a single form. However, you can use the Export Data feature to export all of your data at once. This allows you to download all of your forms as HTML files, your submission data as a CSV file, and uploaded files, all in a single ZIP file.  Here's how to do it:

1. Hover to your Profile Picture at the navigation bar, and click your Profile Name. You will be redirected to the Account Settings page.
   
2. Go to the Data page.
3. Click the Download My Data button under the Export Data row.
   
4. Select the data you wish to export under the Request a New Export tab.
5. Click the Prepare My Data To Download button to start the export process.
   
6. You will get the following screen after. Click the Got It button to exit and wait for the export to finish. Please keep in mind that the time it takes will depend on the total size of your data. If you have a lot of forms, uploaded files, and submission data, give it time to finish.
   
   
7. Under the Download Your Data tab, you will see the progress of the export request. Click the Show Details link to view the actual progress of the export request.
   
8. Once it's finished, you should see the Download link under the Export Data window, and you will also receive an email with the same download link.
   
   

Let us know if you need any more help.